Customer Service Representative- Full Time Part - Time

We pride ourselves in our ability to think outside the box and develop creative strategies that drive tangible results for our clients. Our clients have asked us to expand further into the Greater Boston market and we are looking to hire a Customer Service Representative immediately.

The Customer Service Representative is an ideal opportunity for someone looking for an exciting and challenging role to catapult their career to the next level. As the Customer Service Representative you will be responsible for engaging with potential customers in person on behalf of our clients. Customer Service Representative Responsibilities:

• As a Customer Service Representative your primary responsibility is to build strong relationships with potential customers. You'll need to understand their needs and preferences and find ways to align our clients' products and services with their requirements. This involves effective communication active listening and being responsive to their queries and concerns.
• Customer Support: Providing excellent customer support is crucial in account management. You may need to handle client inquiries address complaints and ensure that their needs are met in a timely and satisfactory manner.
• Sales and Revenue Targets: You'll be responsible for identifying upselling or crossselling opportunities negotiating and ensuring a continuation of services. This requires a strong understanding of your product or service offerings and the ability to communicate their value effectively.
• Team Collaboration with other Entry Level Customer Service Representatives to achieve a joint goal.

Skills & Preferred Experience for our Customer Service Representative:

• Experience in customer service or other customerfacing roles which required interpersonal and communication skills.
• A track record of meeting or exceeding sales targets is a strong indicator of success in outside sales. Demonstrating your ability to drive results close deals and maintain a professional demeanor.
• A high level of confidence in your ability to communicate with customers directly and effectively.
• The ability to work well independently and as part of a team.

Requirements:

• Must be able to commute to our office in the Boston area
• Must be able to work fulltime hours
• Must be able to start within 1 week upon job offer

Job Type: Fulltime/ Parttime