Senior Customer Serv....
Senior Customer Service Executive
Posted on :
23-02-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-02-2024
Job Description
Req ID : 2556321
- Responsible to handle escalations and social media tickets.
- Responsible to handle high inflow of incoming chats, calls and emails as per business requirement.
- Ability to resolve complex customer issues whilst working towards achieving agreed operational targets.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Capturing VOCs to identify the continuous improvements opportunities
- Should have experience in inter department coordination.
- Maintain the set SLAs while responding to customers
- Follow communication procedures, guidelines and policies.
Employment Type
8
Company Industry
Advertising / Marketing and PR
Department / Functional Area
Utilities
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