Customer Support Analyst

Job Title: Customer Support Analyst

Location: Seattle WA and Bellevue WA

Duration: 12 Months Contract

Role Description: We are seeking a Customer Support Analyst to join our team primarily responsible for providing Level 1 support to our customers. The ideal candidate should possess excellent soft skills and the ability to effectively manage endusers. Responsibilities include addressing customer queries resolving technical issues and ensuring customer satisfaction.

Competencies:

EIS (Enterprise Information Systems): Product Support Product Engineering

Experience (Years): 24

Essential Skills:

EIS: Product Support Product Engineering

Desirable Skills:

Strong interest in supportrelated tasks

Excellent communication and soft skills with a focus on customer empathy and sympathy

Basic technical knowledge to assist customers in resolving issues