Program Manager

Role:
You will be part of a highly motivated team supporting us globally within the incident problem and change processes (ITIL). In this role you will collaborate with colleagues in more than four different countries R&D corporate functions and the commercial side of the business. You will have the authority to approve emergency changes. Additionally preventive analysis and activities will play a crucial role in the assignment to ensure robust and excellent operations.

• Monitoring and following up on all major incidents and appointing responsible teams for root cause analysis.
• Orchestrating the problem management process to solve crossfunctional problems and proactively identify and eliminate the root causes of incidents.
• Proactively monitoring and analyzing incidents to minimize impact or prevent major incidents from occurring.
• Implementing a robust and customized change management process to ensure continuous business operations.
• Contributing to strategic improvements and process optimization of the incident problem and change processes.
• Providing training and support to stakeholders.

Essential requirements:

• University degree in Computer Science Information Systems or similar.
• Extensive knowledge in incident problem and change (ITIL) processes.
• Experience from working with ITSM and ITIL in a product and agile organization.
• Experience from working with ITSM tools and ServiceNow.
• Great communication skills in English both oral and writing.
• High ability to efficiently orchestrate activities and resolver teams including root cause analysis.

• Ability to include and involve others.
• Ability to monitor and analyze major incidents.

Please explain how you meet all the requirements when applying.

Utilization: 100%
Location:Gteborg
Period:
Last day to apply:
We present regularly.This means that we sometimes remove the assignements from our website before the final application deadline. If you are interested in an assignement we recommend that you submit your application as soon as possible.