Customer Service BIRLA PRESALES

Overview:

Key Responsibilities:

• Engage with potential customers to understand their needs and provide accurate product or service information.
• Handle customer inquiries and issues in a timely and professional manner.
• Collaborate with internal sales and marketing teams to ensure a seamless presales process.
• Assist in the preparation of sales proposals quotes and contracts.
• Manage and update customer records and sales processes in the CRM system.
• Conduct market research to identify new sales opportunities and customer needs.
• Deliver product demonstrations and presentations to potential customers.
• Coordinate with the postsales support team to ensure a smooth transition for customers.
• Provide feedback to the product development team based on customer interactions.
• Monitor sales metrics and prepare reports for the management team.
• Stay updated on industry trends and competitors products.
• Participate in sales and product training sessions to enhance product knowledge.
• Contribute to the improvement of presales processes and procedures.
• Handle escalated customer issues with a focus on conflict resolution.
• Attend industry events and conferences to represent the organization and network with potential customers.

Required Qualifications:

• Bachelors degree in Business Administration Marketing or related field.
• Proven experience in a customer service or presales role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to prioritize and manage multiple tasks simultaneously.
• Problemsolving skills with a focus on finding effective solutions for customers.
• Detailoriented with a high level of accuracy in data entry and recordkeeping.
• Ability to work effectively in a team environment and collaborate with crossfunctional teams.
• Knowledge of sales processes and techniques.
• Flexibility to adapt to changes in the work environment and industry demands.
• Strong understanding of customer satisfaction principles and practices.
• Ability to maintain a high level of professionalism and confidentiality.
• Proactive and selfmotivated with a focus on continuous improvement.
• Willingness to work flexible hours and travel as needed.

communication,teamwork,customer service,focus,skills,pre-sales