EG Hub Account Manager Hub Delivery - Souqcom for E-Commerce LLC

• Bachelors degree or equivalent
• Work a flexible schedule/shift/work area including weekends nights and/or holidays
• 5 years proven experience in logistics ops and program/project management. Experience in operations management. Analytical skills with advanced excel skills. Problem solving skills Solid Finance background on budget and cost saving.
• Solid English oral and written communication skills.
• 3 years of employee and performance management experience

Were seeking an Hub Account Manager to join our dynamic Last mile network.
In this team you will be managing acquisition quality performance KPIs and team of associates were building the future of customer service as we work towards becoming Earths most customercentric company. This is your chance to make history with us.

About the role and responsibilities:
Youll be responsible as a manager for one of the main teams youll ensure that all workflows run smoothly and that customer expectations are met if not exceeded.

In the logistics team you enter and lead well be entrusting a team of approximately 830 associates along with managing big network of stores including acquisition and performance. Youll drive the training and integration of your team while motivating and inspiring forward progress. All the while youll exercise sound judgement making sure progress and KPI targets are worked towards and met.

While you achieve this youll ensure motivation engagement and performance:

• Youll need to safeguard your teams safety promoting Amazons Health and Safety standards.
• Youll lead crossfunctional teams tasked with solving operational problems.
• Youll uphold Amazons high standards of process quality across the network.
• Youll maintain inventory accuracy at stores.
• Youll strive to improve and streamline processes.
• Youll become a subject matter expert on the Hub processes and activities.
• Youll actively share and promote best practices with your colleagues and network.
• Youll lead acquisition effort with the team to meet expansion plans.

Language Requirement:
Suitable candidates need to have command of both English and Arabic.

Key job responsibilities
Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.

• Performance: Guiding owners as they scale their business and manage operational issues ensuring they have resources in place to effectively rampup operations and prepare for peak period.
• Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)
• Performance: Coach and ensure effective upskilling and utilization of AMZL tools.
• Performance: Deep dive to identify customer metric improvement opportunities.
• Performance: Champion the consistent application of Last Mile processes within Delivery Stations challenge UTR processes that impact OTR.
• Performance: Coaching business owners to run compliant safe and high performing companies (SLS metric deep dive)
• Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual Bond Vendor experience.
• Experience: Developing the relationship between Amazon and Bond Vendors (Bond Vendor sentiment improvements)
• Experience: Communication alignment to stores following close collaboration with OTR partners.
• Be the voice of the stores within and represent them within the AMZL business.
• Experience: Improve driver standards to protect brand image.
• Capacity Management: Work with the Bond Vendors to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.
• Acquisition: Lead the acquisition effort on ground and ensure meeting expansion plans.

A day in the life
The Hub Account Manager will own the communication with stores and stations they will support the onboarding of the stores acquisition the onboarding of Drivers track quality on the road etc. They will work closely with stores about quality discussions and reliability discussions and make sure about solving issues UTR teams on issues that impact the OTR metrics.

We are open to hiring candidates to work out of one of the following locations:

Cairo EGY

• 1 years of performance metrics process improvement or lean techniques experience
• Bachelors degree in business engineering operations supply chain transportation logistics

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