Order Fulfillment Specialist

Paradigm is currently in search of an Order Fulfillment Specialist to work onsite with our client in the audiovisual industry in Beaverton OR. This person will be responsible for processing orders using our Enterprise Resource Planning (ERP) system managing the order through the fulfillment process using a ticketing system and providing customers with the highest level of service possible.

• Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction.
  
• Handle daytoday correspondence via email & phone.
  
• Utilize company ERP system to process purchase orders accurately and efficiently.
  
• Use company CRM system to manage work queue and verify customer product certifications before processing purchase orders.
  
• Answer customer inquiries via phone and email regarding lead time the status of purchase orders and backordered materials etc.
  
• Review purchase orders against quotes to verify pricing before booking into the ERP system.
  
• Work with customers to resolve pricing issues on PO s as they occur.
  
• Upon completion of the training period be able to process 100 orders per week with an accuracy greater than 90%.
  
• Work with the sales team to obtain approval on dropship orders and to verify discounts listed on purchase orders are valid.
  
• Work with the sales operations team to prioritize orders as needed when inventory is limited.
  
• Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
  
• Review and execute change orders/correction requests.
  
• Other duties as assigned by Supervisor.
  

Requirements

Benefits