Employer Active
Shift 8:00 AM 4:30 PM Monday Friday No Weekends No Holidays No OnCall No Float 1year of previous experience. Virtual Interview
Hours 40
Job Description:
Provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing collections referrals appointments patient contact and general secretarial duties. Must be willing to travel within 30 minutes of your home and float to various locations.
Essential Generic Job Functions (List in order of importance):
Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
Greets patients and visitors in a prompt courteous and helpful manner. Conducts oneself in a friendly manner by smiling making direct eye contact and making patients and visitors feel welcome and important.
Assists patients with the sign in process. Responds promptly to patients needs.
Supports financial responsibilities including: staying abreast of reimbursement and billing procedures accurately verifies information on Audit Journal prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
Monitors general office supply inventory and equipment including working with Team Members to determine their supply needs. Notifies Practice Manager or designee when supplies are low and initiates ordering of needed supplies and equipment.
Manages patient checkin process. Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card). Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet ABN and HIPAA forms; Accurately enters patient demographic information in billing/computer system.
Manages patient checkout process ensuring the process is completed accurately and timely and in a friendly manner. Checkout process includes but not limited to reviewing charge slip posting charges and payments into system collecting current and past due balance(s) scheduling future appointment(s).
Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
Maintains efficient and accurate filing and record maintenance system.
Assembles new patient folders. Retrieves and returns records according to protocol.
Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover when necessary. Clocks in at designated start time. Managers time effectively to prevent unapproved OT.
Serves as a preloader for our EMR system.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Full Time