Desktop Support Analyst

Performs desktop computer support assignments with an emphasis on desktop computer problem resolution. Installs a variety of desktop computer hardware and software and provides technical and customer support for these products. Provides customer support to both onsite and remote users. Analyzes users system problems and provides solutions. Works with teams of analysts programmers and users in application development environments. Tests and may write the technical documentation prepared for software or hardware installation. Primary skill set comprises Microsoft Office Suite and Microsoft Novell and Unix operating systems. Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions. Requires a minimum of 1year of current experience in this job class with excellent interpersonal and communication skills both written and oral.

Desktop support:

• Windows OS and application installs
• Mac OS and iPhone IOS
• Microsoft Teams
• Microsoft O365
• SharePoint
• Outlook

Customer support and training:

• Ticket tracking (Dynamics and Service Now)
• End user support
• End user training
• Inventory and product support

This is an inoffice position in Nashville and parking provided. A great attitude excellent customer service skills and professionalism are required for this position.