Mainframe Technical Support - Tier 1

We are hiring Mainframe Technical Support for one of our clients.

Job Description:

• Performs complex analysis design development testing and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems language and/or equipment. Designs develops/codes tests and documents critical and complex application programs for computer systems. Works with appropriate stakeholders to define system scope and objectives and establish baselines. Establishes project standards and processes. Breaks down software requirements and creates highly complex systems.

Essential functions:

• 25% Perform technical detail design coding testing of applications. Serves as subject matter expert for both customer and internal discussions related to maintaining and enhancing existing software systems. Develop and/or analyze interface design documentation. Comply with hardware and software systems standards and procedures. Deliver large systems for tens of thousands of users. Comply with code quality migration and dev/ops standards and policies
• 25% Performs software analysis including requirements and uses case development and design. Implements and documents source code to design specifications. Performs software testing including developing and running automated unit tests drafting and executing structured automated test cases. Compile assess and report data results from software testing and analysis.
• 25% Develops software solutions for enterprise environments and other technologies. Analyzes and implements functional and nonfunctional (e.g. performance availability) requirements and designs implements and tests software. Performs operations & maintenance (O&M) of existing systems. Identifies areas for improvement and streamlining. Demonstrated experience with frontend and backend programing and integration frameworks and tools. Assist in the estimation of development of application features
• 25% Provides direct technical support for high level high visibility and critical trouble calls for supported applications. Works with cross functional teams to develop highly reliable software that runs at scale. Provides recommendations to infuse new technology. Extend opensource libraries and systems as necessary to meet the needs of the team. Play a crucial role in product scoping and roadmap / architecture discussions. Continually evaluate emerging technologies to identify opportunities trends and best practices. Mentoring of junior software engineers

Qualifications:

• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education Level: Bachelors Degree
• Education Details: Information Technology or Computer Science
• Experience: 5 years experience with software development basic coding and compilation software architecture/design user requirements definition and software specification development.
• In Lieu of Education
• In lieu of a Bachelors degree an additional 4 years of relevant work experience is required in addition to the required work experience.

Knowledge Skills and Abilities (KSAs)

• Ability to communicate technical requirements to all levels of expertise. Advanced
• Proficient in establishing and maintaining good working relationships. Advanced
• Knowledge and understanding of software development life cycle (SDLC). Advanced
• Proficient with integrating complex and/or existing systems. Advanced
• Knowledge of programming languages (e.g. JavaScript C Python etc.). Advanced
• Excellent communication skills both written and verbal. Advanced
• Knowledge of cloud technologies (e.g. AWS Azure) Proficient
• Knowledge of database technologies (e.g. cloud SQL Oracle Mongo DB PostgreSQL etc.) Advanced
• Fundamental knowledge of software engineers best practices agile methodologies CI/CD pipelines Advanced
• Knowledge of testfirst practices including TestDriven Development (TDD) for unit tests and BehaviorDriven Development (BDD) for automated acceptance tests Advanced
• Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework Advanced
• Knowledge of Code quality and promotion practices Advanced

The incumbent is required to immediately disclose any debarment exclusion or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fastpaced environment with frequently changing priorities deadlines and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging.

Hiring Manager Notes:

• Need strong skills to troubleshoot the Operational issues in MidTier / Java technologies.
• 6month C2H.
• Night shift 100% remote role.
• Must be in DMV and able to convert at this time.
• Tier 1 technical support role.
• Handling all alerts.
• Monitoring the system.
• Needs to have good comm skills and customer support skills and they will be receiving calls from customers.
• Needs to have worked in development. Be able to identify and troubleshoot issues.
• Team is split into different shifts. Covered 24/7 365 days.
• This person will start work at 6pm / Sun Wed and Wed Sat.
• Could be working 8 or 10hour days working 4 or 5 days a week for 40 hours per week
• The team is mainframe support oriented.
• But not required. Mostly identify and escalate.
• Just a strong general technologist.
• But mainframe support exp is nice to have (basically required).
• Will just need to follow the run book.
• 10% increase for night shift role once they go perm.
• 12 video interviews

Additional information:

• Location: 100% REMOTE (Night Shift)
• Job Type: 6 months Contract to Hire.
• City and state: Reston VA
• Background Check: Yes
• Face to face interview required: No
• Candidate must be local: Yes

About Us:

We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.