Customer Support Manager parental leave

Lets shape the future of recruitment together!

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8000 companies with 200000 users in 90 countries worldwide. Working at Teamtailor means being a part of a dynamic international and fastpaced tech company that provides an ideal environment for those who aspire to make a real impact on an organizations growth and eagerly embrace responsibilities. Its also about having a lot of fun

We are now looking for a Manager for our Customer Support department to join our team for an interim position and cover for our Head of Supports parental leave. The Customer Support Manager will be responsible to lead and develop our amazing Customer Support team.

Your responsibilities

As our Customer Support Manager you will be responsible for overseeing all aspects of our Customer Support departments in alignment with Teamtailors fundamental strategic goals: happy team happy users and growth.

We think this can be defined as:

• Directly manage a team of around 10 senior team members including our fantastic team managers specialists and technical support.
• Monitor Customer Support metrics and KPIs analyze data to identify trends and areas for improvement and implement strategies to enhance customer satisfaction and retention.
• Actively work and collaborate with team members to ensure high employee and user satisfaction and lead/motivate the team to success.
• Support the support as we keep delivering worldclass support
• Monitor and manage team performance and delivery ensuring a high level of service quality to our customers.
• Collaborate with crossfunctional teams to address customer needs and improve the overall customer and employee experience.

Our requirements

• Proven experience in a Customer Support management role with a track record of successfully leading teams and achieving targets.
• Strong leadership and communication skills with the ability to motivate and inspire team members to deliver outstanding customer service.
• Excellent problemsolving and decisionmaking abilities with a customercentricmindset.
• Flexibility to adapt to changing priorities and work in a fastpaced environment.
• Likes the mix between operational and strategic types of work.
• Is fluent in English both written and spoken.

This is a temporary contract for at least 12 months but for the right person there might be options for a permanent role!

Our offer

Besides working with the best team and the best company (might be a bit biased) and supporting an amazing platform joining our team means you get:

Marketrelevant salary and pension
Learning budget and social team budget
Health insurance
Yearly company trip
A flexible remote work setting that enables you to work outside the office when necessary.

Lets team up to build a customer experience that stands out globally. Are you ready to make a real impact We look forward to receiving your application

About the Support team

Our Support team is truly the real heroes of the company. We take a lot of pride in delivering exceptional customer support and ensuring that customer satisfaction is at the heart of everything we do. The team consists of 40 team members across several location and provides our users with a 24/5 support in 8 different languages. Besides the dedicated Support Agents the support organization also consists of Team managers Specialists and Technical Support. All in all a great bunch of people with the main purpose to wow our users!