USEast Desktop EngineerL2

JOB DESCRIPTION:

Customer facing role where candidate will contribute to the implementation / support of EXFO Telecommunication/System Monitoring Solution. During the project candidate will work with technical teams like Tier2 Tier3 support in place project manager and R&D teams as a customer Resident Engineer.



Roles and Responsibilities:

Oversee the technical analysis and the validation and testing of the solution

solution Testing and support in Customer environments and finding resolution with help of internal teams.

Provide support to the customer teams on operation and troubleshooting of the solution.

Prepare all the documents needed to assist the solutions into the customer environment

Execute endtoend test plan for solution & are responsible for the validation and acceptance of the solution with respect to the schedules agreed with the customer.

Carry out the investigations required for the resolution of the incidents by relying on superior support teams.



Technical:

Primary

Proficiency working in Linux based Operating Systems.

Working knowledge with openstack heat templates and Azure AKS.

Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.

Exceptional skills with Python and Linux Shell (BASH CSH SH KSH) scripting.

Working knowledge with DevOps mainly Docker Ansible virtualization Kubernetes and microservices.

Understanding of networking protocols TCP/IP UDP TLS SSH RTP SIP HTTP DNS NAT and syslog



Secondary

Familiarity with 5G call flows and 5GC SBI components.

Familiarity with Kafka Elastic Spark and MariaDB.

Knowledge of WSO2 Identify server LDAP and single signon.





Must Have:

5 years experience in a clientfacing technical role.

A demonstrated history of customer focus and empathy including the ability to diplomatically address customer concerns and provide feedback.

Experience troubleshooting applications including the ability to experiment with software and telecommunications systems reproduce customer reported behaviors and communicate these to engineering support and sales.

Experience working collaboratively with team members in different geographic locations and time zones.

Experience working in an Agile / Scrum environment

Strong verbal problem solving and analytical skills.

Candidate must have good written and oral communication skills be a fast learner.

Ability to lead discussions on technical issues and drive toward resolution.

Able to explain and define complex issues within a business setting.



Required Aptitudes:

Excellent communication & interpersonal relationships

Autonomy leadership and proactive

Rigorous and able to manage multiple projects simultaneously

Configuration and finetuning of the solution to adapt it to scope of work and customer environment.

Ability to analyse issues and provide root cause analysis

Autonomous rigorous and flexible and demonstrate a capacity for analysis and synthesis.

Solid experience in strong interaction with international customers and have shown in this context an excellent level of communication and leadership.

Your interpersonal contact enables you to be recognized by the different teams with whom you work. Ability to work in an environment focused on innovation and team spirit.

Passionate curious and eager to learn


Gabriela Cirin
External Resource Manager (ERM) SubCo Staffing Center/ Procurement
Capgemini Guatemala Guatemala
Tel.: 1