Customer Service Representative Spanish or French speaking

• Assist clients worldwide through live support
• Answer emails assist with opening of client accounts amend existing accounts maintain client records
• Demonstrate impeccable telephone etiquette and management
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Report to the management and deal with all departments to resolve issues
• Provide support and troubleshooting on Trading Platforms
• Liaise with the Compliance Officer regarding complaints and approval of accounts
• Handle client inquiries appropriately and ensure that high level service is provided
• Promote available products and services to clients provide all relevant information to clients
• Develop and maintain excellent relationships with prospective and existing clients
• Contribute to team effort by achieving targeted results

• professionally fluent in French or Spanish both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
• Degree in Business Studies or any other related field
• Previous experience in a similar position or experience in the forex industry dealing with KYC etc. will be considered as a major advantage
• Comfortable using technology and software
• Excellent communication skills (both oral and written)
• Able to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Knowledge of MetaTrader platforms will be considered as an advantage
• Ability to work rotating shifts 09:00 to 18:00 and 10:00 to 19:00. Monday to Friday with flexibility to cover until 21:00 if needed in the future

• Excellent remuneration package based on experience skills and performance
• A dynamic multilingual multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• 24 working days annual leave
• Comprehensive Global Medical Insurance Plan with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Company discount card with access to various goods and services
• Corporate events and team building activities
• Professional and personal development opportunities in a fastgrowing environment

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