Sr Manager Warehouse and Supply Chain Client Services

About US : Since 2008 EITACIES has been a beacon of innovation crafting tailored tech solutions. From humble beginnings weve grown globally nurturing client relationships and adapting to digital shifts. Today were a tech powerhouse delivering customized excellence from startups to Fortune 500 State & Federal clients.

Job Description:

Effectively deliver technical support focused on optimization management and
enhancement services to our internal and external customers while providing legendary
customer service experiences.
BA/BS degree is strongly preferred; prior industry experience (Warehousing &
Distribution Supply Chain or 3rd Party Logistics) is required.
6 years of handson experience within supply chain support services management;
alternatively the design development configuration deployment and/or implementation
of WMS solutions across multiple warehouses is highly desired.
Experience with Manhattan WMOS Softeon WM or Blue Yonder WM is a plus.
Exceptional communication and interpersonal skills including the ability to clearly and
concisely explain technology solutions in business terms. Customerfacing business
acumen is highly desirable.
Act as a customer escalation contact and provide management and guidance for
resolving customer satisfaction concerns.
Establish track and report on Key Performance Indicators supporting the delivery of
operational excellence providing executivelevel visibility Into monthly quarterly and
annual results

Work closely with the Delivery management team to ensure new customers are on
boarded with seamless handover/transition to Support Services

Achieve consistent customer satisfaction ratings and respond appropriately to customer
feedback on areas for improvement

Drive a continual service improvement program based on a desire to become a world
class managed service provider

Thanks

Eitacies Inc