National Facility Manager

To be responsible for the efficient running of Property Maintenance Compliance Health & Safety and minor works.
Outstanding leader with the belief and drive to make our guests experiences better.

A strong understanding of property Health & Safety and compliance legislations.

Customer focussed.

An ability to work and build an excellent rapport with people online and on site.

Experience of leading and motivating a team.Confidentiality.

Tasks

Customer Service

• Ensuring that issues are dealt with in an efficient and professional manner whilst balancing the financial constraints of the business.

To foster and maintain good relationships with guests and property owners and to encourage the same level of relationships with any outside contractors.

To ensure the appropriate timely and cost effective response to individual guests requests for maintenance are properly logged and tracked.

People & Contractor Management

To ensure the effective recruitment management and training of staff.

To undertake the daytoday supervision of remote staff undertaking minor works.

To work closely with Property Managers and evaluate remote and property staff to address performance issues as they arise as well as encouraging the development of individuals to provide a pool of skilled and talented individuals able to deliver high quality services.

To ensure that the administrative processes associated with employment are carried out in line with company policy and all statutory obligations.

To ensure that all staff within the properties receive Induction training in line with both local practice and Payman Club policies and procedures.

To ensure that all staff within the properties receive appropriate training to carry out their duties and responsibilities effectively and safely.

To consult and inform staff regarding relevant issues within the properties and the Company.

Manage the selection and supervision of any contractors employed on maintenance work within the properties regarding minor works and compliance checks.

Support the interviewing and selection of any maintenance and/or grounds staff and to ensure that newly appointed staff fully understand their duties and the workings of the properties.

To engage contractors where appropriate to carry out cost effective and highquality work at a price that sits within budget.

To manage the relationship with contractors to ensure adherence to Payman Club policies and procedures whilst they are working on site.

Finance

In conjunction with the Property Management Teams to prepare and monitor the annual budgets for the properties.

To deliver all contractual services to properties within the parameters of the approved budget.

Property

Responsibility for overseeing the maintenance and general upkeep of all mechanical and electrical plant within the properties.

Set out a programme of routine and preventative maintenance throughout the properties covering both communal areas and rooms. To ensure that this programme is maintained as far as possible.

Set out a programme of internal and external redecoration throughout the properties covering communal areas and rooms. To obtain quotations from contractors and ensure that the programme is completed within the requisite timescale.

To be responsible for ensuring operation and routine maintenance of all equipment used and ensuring that items are serviced as necessary.

To be responsible for ensuring regular testing of all alarms recording as required.

To regularly check all communal property and grounds areas to maintain a high standard of repair and to recommend the means for rectifying any defects found.

To be responsible for the purchase collection and safe storage of any tools equipment or other items required within the devolved budget ensuring that suppliers prices are regularly checked and monitored to ensure that best value is being obtained.

To be aware of the need to contain costs within the approved annual budget.

To understand and comply with all the legal and other regulatory constraints involved in managing property.

Through regular inspection ensure that a high quality environment is maintained throughout the properties.

Health & Safety

To ensure the provision of a safe environment for guests staff and visitors.

To comply with all legislative requirements and local and Companywide policies and procedures relating to Health and Safety at Work.

To work collaboratively with any consultants appointed by Payman Club to provide advice and guidance on Health and Safety matters.

To ensure the adequate recording and reporting of Health and Safety at Work in line with Company policies and Procedures and with any statutory requirements.

Site Facilities

To work collaboratively with Projects Managers Consultants and other Payman Club staff both onsite and online to ensure that any development and/or redevelopment schemes are successfully implemented. This may involve attendance at Site Meetings and other similar meetings on behalf of the Management Company.

Requirements

A mature outlook initiative and the ability to organise own workload and good all round

handson practical skills.

A good knowledge of one of the following areas Plumbing Electrical Building trades.

Health & Safety qualifications (IOSH Essential NEBOSH desirable).

• Demonstrable experience and knowledge in management of contractors.
• Experience of direct people management.
• Strong role model of excellent customer service.
• Confident leader who can empower teams to deliver to the highest standard for our guests by putting them at the heart of everything we do.
• Approachable and open manner able to demonstrate empathy and a personable approach.
• Change agent who has experience of leading teams on a journey of continuous improvement.
• Have worked within a fastpaced environment.
• Ability to influence stakeholders at all levels to gain buy in.
• Comfortable making decision and be able to think innovatively about solving problems.
• Driving licence.