Director of Field Se....
Director of Field Service - Great Lakes Region
Posted on :
14-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2531477
Incumbents must report to the Great Lakes Regional Office located in Lisle IL when not traveling.
Summary:
Provide the highest quality most responsive customerdriven service and support thereby advancing the companys position in the food medical and consumer industries.
Direct and coordinate customer service activities to install service maintain and repair items sold leased or rented with service contract or warranty by performing the following duties personally or through direct reports.
Ensure service calls and installation protocols are understood and enacted upon appropriately by all Field Service Technicians. The Great Lakes Region will include; ND SD MN WI IL MI and IN.
Time Utilization:
This position will travel up to 70% of the time. Schedule needs to be flexible to accommodate internal and external customers schedules. Willing to work outside normal business hours as the job dictates. Provide afterhours support as needed.
Supervisory Responsibilities:
Directly supervises 320 associates on the service team. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Responsibilities include interviewing hiring and training associates; planning assigning and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Developing a team through coaching counseling and mentoring.
Requirements
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge skill and/or ability required.
Education/Experience:
Bachelors Degree in mechanical or electrical engineering or similar discipline and
2 years related experience in field service management; or equivalent combination of education and experience.
Computer Skills:
To perform this job successfully an individual should be proficient in Microsoft Office particularly Word Excel and PowerPoint.
Working knowledge of ERP systems required.
Certificates and Licenses:
Current valid U.S. driver s license and the ability to obtain a passport for travel as required by position.
Bachelors Degree in mechanical or electrical engineering or similar discipline and
2 years related experience in field service management; or equivalent combination of education and experience.
Computer Skills:
To perform this job successfully an individual should be proficient in Microsoft Office particularly Word Excel and PowerPoint.
Working knowledge of ERP systems required.
Certificates and Licenses:
Current valid U.S. driver s license and the ability to obtain a passport for travel as required by position.
Benefits
- DENTAL INSURANCE
- MEDICAL INSURANCE
- VISION INSURANCE
- LIFE INSURANCE
- RETIREMENT
- WORK FROM HOME
- PAID TIME OFF
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience: Bachelor's Degree in mechanical or electrical engineering, or similar discipline and 2 years related experience in field service management; or equivalent combination of education and experience. Computer Skills: To perform this job successfully, an individual should be proficient in Microsoft Office, particularly Word, Excel, and PowerPoint. Working knowledge of ERP systems required. Certificates and Licenses: Current valid U.S. driver s license and the ability to obtain a passport for travel as required by position.
Employment Type
Full Time
Company Industry
Key Skills
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