RPA Support Engineer

Opening / Selling Statement Seeking a RPA support engineer who has proven experience in administering and managing RPA platforms.

Required Skills Overall 5 years of IT experience.
12 years of experience in technical support engineer role.
23 years of RPA experience in Automation Anywhere tool or similar.
Strong technical background and hands on development experience in .NET or C#
Knowledge of objectoriented and functional software design.
Prior experience with knowledge of Git and GitHub.
Understanding of Software Development Methodologies.
Excellent verbal and written communication skills.
Exception and error handling skills.

Job Duties Monitoring bot failures and exceptions.
Provide timely and effective technical support to end users experiencing issues with RPA bots and processes.
Investigate and analyse support tickets to understand the root causes of issues.
Fix the issues in the UAT environment.
Monitor the bot runs in the control room.
Preparing the issue tracker and adding details.
Managing and investigating exceptions of the issues.
Stay up to date on the control room versions.
Add best practices and error handling as needed in code base.
Make sure SLAs for the processes are met and production runs are successful.
Log production incident tickets for errors identified in production RPA processing.
Prioritize the defects for resolution including planning and testing of fixes.
Fix RPA errors confirm the fix in UAT.

Job Requirements Essential Duties and Responsibilities:
Strong understanding of RPA concepts and technologies including bot management and
Production support.
Proven experience in administering and managing RPA platforms.
Monitoring bot failures and exceptions.
Provide timely and effective technical support to end users experiencing issues with RPA bots and processes.
Investigate and analyse support tickets to understand the root causes of issues.
Fix the issues in the UAT environment.
Monitor the bot runs in the control room.
Preparing the issue tracker and adding details.
Managing and investigating exceptions of the issues.
Stay up to date on the control room versions.
Add best practices and error handling as needed in code base.
Make sure SLAs for the processes are met and production runs are successful.
Log production incident tickets for errors identified in production RPA processing.
Prioritize the defects for resolution including planning and testing of fixes.
Fix RPA errors confirm the fix in UAT.
Proficiency in scripting and automation with tools like Automation Anywhere or similar.
Knowledge of RPA security best practices and experience implementing security measures.
Creates and maintains Production support documentation and updates when needed.
Implement monitoring tools to proactively identify issues in RPA processes.
Participate training sessions in hyper care for end users and support staff on RPA technologies and best practices.
Prepare performance reporting and metrics.
Required Skills:
Overall 5 years of IT experience.
12 years of experience in technical support engineer role.
23 years of RPA experience in Automation Anywhere tool or similar.
Strong technical background and hands on development experience in .NET or C#
Knowledge of objectoriented and functional software design.
Prior experience with knowledge of Git and GitHub.
Understanding of Software Development Methodologies.
Excellent verbal and written communication skills.
Exception and error handling skills.

Desired Skills & Experience Preferred Skills:
Troubleshooting skills.
Strong problemsolving skills.
Strong collaboration skills.
Automation Anywhere Certification.