Client Success Executive

Position Title: Client Success Executive

Timings: 4:00 pm 1:00 am

Department: Business Development

Location: Ikonic Plot # 176 Korang Road near Rahat Bakers I10/3 Islamabad

About Us:

IKONIC is a USbased IT company headquartered in Miami Florida. It is a group endeavor that mixes experience with agility honesty teamwork trust and insight into the future. We are a team that believes in providing solutions to your every problem. Our previous projects and nineyear journey make us the leading name you can trust to add value to your business. We can present a solution to every problem complementing innovation with sustainability. Through our established repository of experiences we offer a unique solution to every problem. Our services are available across the globe in a time zonealigned manner.

Position Purpose:

We seek 2 talented and driven individuals to join our team as Client Success Executives for our Clientele in the US. The candidates should possess at least 2 years of midlevel experience in the service industry specifically IT & Software services. Exceptional English proficiency is paramount for this role. IELTS would be a plus.

Education & Professional Qualification:

• Degree(s)/Major(s): Bachelor or Master in a relevant field from a reputed local/foreign University.
  
• Certification(s): Not mandatory but certification in a relevant field is a plus.
  

Experience:

• 2 years of relevant experience with Client Success Executive and direct client coordination experience.
  
• Proficiency in English communication is mandatory.
  

Responsibilities:

• Cultivate and maintain strong relationships with clients as their primary point of contact.
  
• Schedule regular oneonone meetings to deepen engagement and understanding of client objectives.
  
• Collaborate across departments to develop tailored success strategies for individual clients.
  
• Identify opportunities for product/service enhancements to better meet client needs and goals.
  
• Issue Resolution addresses client concerns promptly and effectively ensuring timely resolution of issues.
  
• Escalate critical issues when necessary and follow up to ensure client satisfaction.
  
• Renewals and expansion monitor client usage metrics to identify contract renewal and expansion opportunities.
  
• Work independently and collaboratively with sales teams to drive contract renewals and explore and upsell opportunities.
  
• Client advocacy and feedback: Act as a client advocate within the organization representing their interests and priorities.
  
• Gather and relay client feedback to inform product development and improve overall client experience.
  
  

Requirements

Requirements:

• 2 years of demonstrated experience with Client Success in the service industry with international clients.
  
• Strong communication and interpersonal skills
  
• Strong knowledge of successful client success strategies
  
• Proficiency in English communication and engaging clients effectively.
  
• Additional skills of IELTS are highly valued.
  
• Familiarity with client relationships.
  
• Exceptional communication skills particularly in engaging and retaining clients.
  
• Proven ability to multitask work independently and collaborate within a team environment.
  
• Resultsdriven with a focus on client feedback and process improvement.
  

Benefits

• Competitive Salary
  
• Bonuses
  
• Annual Leaves
  
• EOBI
  
• Provident Fund
  
• Casual leaves
  
• Sick Leaves
  
• Bereavement Leaves
  
• Marriage Leaves
  
• Paternity Leaves
  
• Maternity Leaves
  
• Medical Health Insurance
  

Why Should You Join IKONIC

At IKONIC we believe in providing development opportunities to all its employees which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as:

• A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as daytoday tasks.
  
• A Dynamic Environment where we focus on encouraging initiatives promoting agility and creating a work/life balance. We know the value you bring in and we aim to nurture it.
  
• Market Competitive Compensation based on your professional qualifications and skill set.
  
• As an Equal employment opportunity provider. All employmentassociated decisions are based on an individuals merit.
  

Note: Above goals and job descriptions are indicative and subject to change.

Position Title: Business to Business Expert Timings: 4:00pm - 1:00am Department: Business Development Location: Ikonic, Plot # 176, Korang Road, near Rahat Bakers, I-10/3, Islamabad About Us: IKONIC is a US based IT company, headquartered in Miami, Florida. It is a group endeavor that mixes experience with agility, honesty, teamwork, trust, and insight into the future. We are a team who believe in providing solutions to your every problem. Our previous projects and a journey of nine years make us the leading name whom you can trust for adding value to your business. We believe that we can present a solution to your every problem, complementing innovation with sustainability. It is through our established repository of experiences that we offer a unique solution to every problem. Our services are available across the globe in a time zone aligned manner. Position Purpose: We are looking to hire an experienced Business to Business Expert who possesses the skills required to bring on new clientele. The ideal candidate must have confidence and discipline to cold-call potential customers, as well as should possess consultative selling skills to engage potential customers in accordance to their needs and how our services can provide a solution for them. He/She will be responsible for generating leads through phone calls, social media and emails. Education & Professional Qualification: Degree(s)/Major(s): Minimum of a Bachelor s Degree in Business, Marketing, or similar field Certification(s): Not mandatory, but certification in a relevant field is a plus. Experience: 1+ year to 3 Years proven work experience in a similar role. Exceptional communication skills (Expert Level) Responsibilities: Identify and engage potential B2B clients through LinkedIn and Linkedin Sales Navigator and strategic outreach. Having In depth Knowledge of Staff Augmentation,Tech partnerships and Alliances Tailor solutions/products to address client needs and challenges effectively. Cultivate and manage client relationships for sustainable partnerships. Collaborate with cross-functional teams for seamless delivery and client satisfaction. Keep abreast of industry trends on LinkedIn to drive sales strategies. Analyze client requirements and provide appropriate estimates. Explore and develop new business opportunities, understand client's requirements and acquisition. Project price estimation, quote, proposal creation, client communication follow up with existing or new prospects. Collect and analyze the project s business requirements and transfer the same knowledge to the development team. Communicate with clients through voice/Video calls. Manage cold email campaigns to nurture leads. Document information according to standard operating procedures. Requirements Requirements: Demonstrated success in B2B sales, utilizing LinkedIn for prospecting. Exceptional communication and relationship-building abilities. Proficiency in leveraging LinkedIn and Direct Outreach Capacity to grasp intricate client requirements and propose innovative solutions. Self-motivated, goal-oriented mindset. Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, lead and facilitate pitch logistics. Support deal structure and pricing with business value analysis negotiate prices for proactive bids and proposals. Solid knowledge of sales management and B2B sales pipeline management. Excellent research, prospecting and sales planning skills. Exceptional communication and time management skills. Superior writing, editing, and proofreading skills. Follow instructions clearly and accurately within a timely fashion. Proactive and enthusiastic about delivering positive results. Stay up to date with the latest technology and best practices. Additional command on Freelancing platforms (Upwork, Fiverr, Freelancer) would be a plus Knowledge of drafting business proposals Analyze marketing trends Attention to detail Benefits Benefits: Competitive Salary Bonuses Accommodation for outstation employees Annual Leaves Casual leaves Sick Leaves Bereavement Leaves Marriage Leaves Paternity Leaves Maternity Leaves Medical Health Insurance Bi-Annual Reviews Why Should You Join IKONIC? At IKONIC, we believe in providing development opportunities to all its employees, which is why our job comes with a variety of challenging assessments meant to catapult your career to the next level. This is made evident with our offerings such as: A growth mindset through the help of experienced and helpful Mentors. Ikonic is made up of passionate individuals who aim to support each other in their training as well as day-to-day tasks. A Dynamic Environment where we focus on encouraging initiatives, promoting agility and creating a work/life balance. We know the value you bring in, and we aim to nurture it. Market Competitive Compensation based upon your professional qualifications and skill set. As