Account Manager Client Services

Who are we

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity data and technology with a unique people power & platform power approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencers gamechanging proprietary technologies which are supercharged by official partnerships and data integrations with the worlds leading social platforms for realtime and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the True Human Influence movement; on a mission for creator campaigns to be judged in the same way as other media activations underpinned by measurement partners such as ThisThat Neilsen and Relative Insight.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries Influencer has been helping brands navigate the everevolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge experience and technology that have enabled them to deliver thousands of campaigns for hundreds of brands in markets across the world. Today Influencer has a team of 120 of the best talent in the industry working across Europe North America and the Middle East. From Google to CocaCola from Amazon to Microsoft and from TikTok to Meta they work with companies brands and agencies across every vertical building meaningful relationships between brands creators and their audiences.

Description

We are hiring for an Account Manager to join our UK Client Services team. This role is tasked with delivering best in class client service; executing end to end influencer marketing campaigns across a variety of brands and media agencies with a specific focus on a new seven figure client! You will report directly to an Account Director assisting client growth and retention under the Director of Client Services.

Key Responsibilities:

• Lead daytoday campaign tasks at a creator level including but not limited to: Creator sourcing negotiation and contracting briefing content vetting golive and reporting

• Support Account Director in client level communications helping to build and foster strong client relationships manage expectations and share updates and actions

• Be the driving force on campaign timings creating timelines and ensuring that the client creators and wider team are aware of key milestones and delivery dates

• Oversee and manage your respective campaigns via our platform Waves ensuring the wider team have accurately uploaded content and organised creator payments.

• Expert knowledge of the creator community: responsible for building and nurturing relationships with creators and managing comms with creators and talent management agencies.

• Help to oversee campaign execution at a client level with support from the Account Director

• Assist the Account Director on thought provoking creative strategy and campaign execution tactics

• Lead on creating Post Campaign Analysis reports demonstrating an ability to convert data and campaign insights into key learnings & able to confidently present to clients

• An exceptional performer and highly organised & effective leader focused on continuously improving client service and delivery for high impact results

Requirements:

• 3 years working in an agency or brand within client services influencer marketing advertising social media and/or creative

• Experience in account management and creator management

• Experience in delivering postcampaign analysis

• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms

• High energy and ability to multitask with a real ability to quickly prioritise across several projects

• A proven team player with a proactive and positive approach to achieving goals and supporting the work of others

• Able to build strong rapport and relationships both internally and externally
  

(Some of our) Benefits & Perks:

• Career Framework approach to levelling ensuring our compensation and progression is competitive

• 25 days of Annual Leave ( Bank Holidays which can be flexed to your needs)

• Office first hybrid approach with 3 days in our London HQ

• Standard working hours are 9am 5pm (Flexibility outside of core hours of 10am 4pm) & 4pm finishes on a Friday!

• Private Healthcare through Vitality

• Wellbeing support through Vitality including EAP & Mental Health cover

• Yearly tenure celebrations

• Cycle to work scheme

• Company wide offsites seasonal celebrations and events

• In office snacks & monthly lunches

At Influencer were committed to cultivating an environment that promotes diversity equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday irrespective of age disability (including hidden disabilities) gender gender identity or gender reassignment marriage and civil partnership pregnancy and maternity race religion or belief or sexual orientation. Diversity Equity & Inclusion is embedded into everything we do at Influencer and is a part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.