Client Service Offic....
Client Service Officer
Posted on :
07-02-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-02-2024
Job Description
Req ID : 2522718
- Large NSW Government Organisation
- $43.28 per hour
- Daily Rate Contract
Our client is a large who are seeking Client Service Officer to join their team.
Key Responsibilities:
- Responsible for developing strategies and making substitute decisions to manage customer finances.
- Responding to electronic communication phone enquiries within a call centre environment and initiating coordinating and prioritising actions in response to these requests.
- Communicating and engaging with customers to understand their financial needs and existing arrangements build rapport and consult with the customer to understand their aspirations.
- Completing thirdparty payments on behalf of our customers and working closely with other divisions and external stakeholders to achieve quality outcomes for our customers.
Selection Criteria:
- Experienced and passionate about supporting people with disability vulnerable or older people. It is highly desirable for candidates to have experience in social work.
- Excellent communicator with the ability to work effectively with customers with a range of circumstances including those experiencing homelessness substance misuse chronic mental illness and contact with the criminal justice system
- Have strong collaboration skills that will allow you to build & develop working relationships and open channels of communications across all teams in the Estate Management Division other NSW divisions and external stakeholders.
- Flexible and adaptable individual who is willing to rotate across all teams within Estate Management to ensure optimum service is delivered to customers.
- Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes and to participate in onetoone review sessions for calls and emails.
On offer is a daily rate contract at a highly sought afterNSW Government organisation with a highly competitive hourly rate.
To send your CV for review please use the APPLY button below.
Client Service Officer
Employment Type
Full Time
Key Skills
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