IT Operations Lead

ABC seeks to recruit IT Operations Lead in the Group IT Department.

The IT Operations Lead plays a critical role in overseeing the Bank’s IT operations (both cloud and on-prem operations), ensuring the reliability, efficiency, and security of all IT systems and processes. This position is responsible for driving technical excellence, leading transformational initiatives, and fostering a culture of collaboration and innovation with the IT Operations team.

The job holder is responsible for leading a team of collaborative and results-orientated IT team members tasked with delivering global IT services across the Bank. The IT Operations Lead is in charge of scaling, increasing performance, and providing great team member experience in order to help drive forward IT and business success based on world class IT operations.

Scope of the Job

Technical Responsibilities

Oversee the management and optimization of IT Cloud and On-prem operations, including servers, networks, storage, and cloud services, to ensure high availability and performance.

Develop and implement strategies for automating tasks and processes, leveraging tools and technologies to enhance operational efficiency and reduce manual intervention.

Lead the design, implementation, and maintenance of robust data backup and disaster recovery solutions, ensuring data integrity and business continuity in the event of outages or disasters.

Proactively support the adoption of cloud technologies and facilitate the migration of on-premisses systems to cloud-based platforms, optimizing infrastructure and operations for scalability and cost-effectiveness.

Work with System Admin lead and his/her team to provide downtime of the systems for patching and vulnerabilities resolutions without breaching OLAs and SLAs.

Directly participate in IT operations and support as required (i.e., be hands-on).

Proactively manage and support IT and cyber incident response efforts, actively collaborating with relevant teams to identify, assess, and manage technology incidents in a timely and effective manner.

IT Transformation Responsibilities

Identify opportunities for process improvements and optimization within IT Operations, driving initiatives to streamline workflows, reduce complexity, and enhance service delivery.

Continuously improve processes like IT Operations, Incident, Problem, Change, Configuration and Release Management to achieve operational excellence and higher levels in process maturity.

Collaborate with cross-functional teams to align IT Operations strategies with business objectives, ensuring IT services meet the evolving needs of the Banks and its customers.

Champion technology innovation and continuous improvement with the IT Operations Team, fostering a culture of experimentation, learning, and knowledge sharing.

Evaluate emerging technologies and industry trends, assessing the potential impact on IT Operations and recommending strategic investments and initiatives to maintain competitiveness and relevance.

Work with DRC administrator and IT Resilience to keep DRC systems ready for any eventuality.