TSC

Overview:

Key Responsibilities:

• Coordinate technical support activities and resources
• Resolve technical issues based on established guidelines
• Provide excellent customer service and support
• Collaborate with technical teams to escalate and resolve complex issues
• Monitor support tickets and ensure timely resolution
• Identify trends in reported issues and recommend proactive solutions
• Contribute to the improvement of support processes and documentation
• Assist in training and onboarding new support team members
• Prepare and present regular reports on support activities and performance
• Stay updated on product knowledge and technical skills
• Support and adhere to company policies and procedures

Required Qualifications:

• Bachelor s degree in Information Technology Computer Science or related field
• Proven experience in technical support or customer service role
• Strong analytical and problemsolving skills
• Excellent understanding of technical products and services
• Proficiency in using support tools and ticketing systems
• Effective communication and interpersonal abilities
• Ability to prioritize and manage multiple tasks effectively
• Knowledge of ITIL or other support frameworks is a plus
• Flexibility to work in a dynamic and fastpaced environment
• Relevant certifications such as CompTIA A Network or similar
• Detailoriented with a focus on delivering highquality support
• Ability to work under pressure and meet tight deadlines
• Team player with a customercentric approach
• Strong organization and time management skills
• Proactive and selfmotivated attitude

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