Remote Supervisor

About Capitol Bridge 
Founded in 2012, Capitol Bridge is based in Arlington, Virginia and is a SBA 8(a) Certified Small Disadvantaged Business with proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews

Capitol Bridge is seeking an enthusiastic and experienced Remote Supervisor to make a positive impact on our team members and customers.

To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you the tools and resources to assist caller(s) with the highest level of service, support, and professionalism.

Schedule: Candidate MUST be available to work an eight-hour shift between 7:00A.M.-7:00P.M.

Full-time availability Monday through Friday; occasional weekends may be required, (Subject to Change)

Pay and Benefits:
Base Rate: $50,000 per annum
Medical, Dental, and Vision benefits available.
401(k) available with company match
Paid holidays
PTO

Responsibilities:

• Supervise and support team members in delivering operational targets and provide high quality customer service.
• Prioritize supporting team members on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards.
• Ensure customer support is delivered to comply with company policies, state regulations (when and if applicable) and project dependent regulations and policies.
• Maintain good team communications through daily/weekly updates and leading regular team meetings to ensure all team members are aware of team and product performance!
• Regularly review and coach team members against individual work and personal development goals to support motivation and retention.
• Ensure optimal team performance and capability by providing day-to day leadership, mentoring, coaching, development, and corrective action.
• Report to Manager.
• Reporting problems through an easy online system
• Develop strong working relationships and good communications with Managers and Client Service Representatives
• Participate in other activities such as training, attending team meetings, reviews of internal and external communications.
• Adhering to the provided schedule and privacy rules set forth by the programs we serve.
• Completing all assigned training as necessary
• Perform other duties as assigned by leadership.

Education and Qualifications:

• Bachelor's degree or equivalent work experience preferred.
• 6 months supervisor or leadership experience required.
• Minimum 2 years of customer service, leadership and team interaction skills are required.
• Ability to communicate effectively in English, both verbally and in writing.
• Uses good judgment, ability to make independent decisions and proactively problem solve as required.
• Must be organized and have strong time management skill.
• May be required to work off-shift, and occasional travel to customer and other client sites.
• Experience with, or knowledge of, the Medicare Program and health insurance industry preferred.
• Must have PC skills (Microsoft Office) with an emphasis on Excel.
• Basic math skills required.
• Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
• Ability to interact with all levels of management.
• Strong analytical and organizational skills.
• Fully Bilingual with excellent written and verbal communication.

Screening Requirements for Employment Opportunity
As part of our selection process for this position, you will receive requests for a background check and possibly a drug screen. It is crucial that you respond promptly to these requests, as we aim to fill our vacancies swiftly. Please be aware that non-responses may lead to disqualification from this employment opportunity.
Please note that employment in this role is contingent upon the successful completion of a background check.

Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.  

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt-out at that time.