Chat Support Executi....
Chat Support Executive
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2513190
Chat Support Executive
Bangalore
Shift Timings & Weekoffs (Shifts & Weekoffs are rotational)
6 AM 2 PM
2 PM 10 PM
6 Days working
About the company:
In a world where everything is available quickly at home healthcare services are yet to catch up and definitely true for diagnostics in urban India we often have to wait a while to get tested if not take our loved ones to the nearby lab even when they re sick.
We asked the question If we can get chips at home in 20 min then why not get tested in 60 min
This served as an inspiration for us to build Orange Health Labs. Combined with our market understanding product chops and focus on operational excellence Orange Health Labs has built high quality reliable ondemand diagnostic services for consumers across the country.
Since our launch in Jan 2021 Orange Health has grown fast to become a cutting edge healthcare leader delivering a wow experience across the top metros of India and becoming the highest rated lab in the country!
We have our own labs our own phlebotomists medical teams and a technology forward innovative mindset!
With our deep understanding of primary healthcare and its opportunities we are building Orange Health to become the infrastructure of remote healthcare in India starting with making diagnostics ondemand.
Leadership:
Founded by Dhruv Gupta (consumer tech entrepreneur with 2 successful exits) & Tarun Bhambra (experienced corporate leader and VC investor) have 15 years of combined healthcare experience and have together built a profitable healthtech business serving 100m users. Along with the founders we have a stellar leadership team with deep domain expertise helping us excel and drive innovation across all functions. We are backed by some of the world foremost VC investors like Accel General Catalyst Y Combinator BII along with marquee healthcare and global investors.
We are building this to ensure that our families and yours get the best diagnostic experience possible! Join us to make healthcare 10x more convenient 10x more accurate & 10x better.
Our Presence: We are currently serving Bangalore NCR Mumbai Hyderabad with a plan to enter other metro cities soon :)
About the Role:
We are looking for a Chat Support Executive to join our team and provide exceptional customer service to our clients through chat. As a Chat Support Executive you will be responsible for responding to customer inquiries resolving issues and maintaining customer satisfaction through chat support. The ideal candidate should have excellent communication skills and be able to multitask efficiently.
Get to work with the smart leaders from the industry:
Our CRM team is led by Bala Subramaniam who has over 18 years of experience in Operations Training Customer Service and Product Development and folks who are providing excellent customer service to our users :) He has worked earlier with Jubilant Food Chai Point Bigbytes.
What will you get to do
Respond to customer inquiries through chat support in a timely and professional manner.
Provide customers with accurate information and solutions to their queries.
Escalate complex issues to the appropriate team members.
Maintain customer satisfaction by providing exceptional customer service.
Collaborate with team members to improve customer support procedures and practices.
Monitor and track customer feedback and suggest improvements to the team.
Meet and exceed performance metrics such as response time resolution time customer satisfaction score and productivity.
Metrics for the role:
Average Response Time
Quality of Chats
CSAT
Skills we are looking for:
Communication skills: You should be effectively able to interact with customers in order to provide comprehensive and straighttothepoint resolutions.
Multitasking and problem solving: Have the ability to switch attention from one task to another and be able to get to the bottom of every issue with as little inquest as possible.
Fast response and resolution time: Because users expect answers that can help them resolve their problem quickly.
Active listening: In order to understand the message of our user comprehend the information and respond thoughtfully.
Attention to detail: In order to increase your productivity and reduce the likelihood of error.
Why you might be excited about us:
We are on a mission to build the fastest and most reliable diagnostic lab in India.
We started with 2 members in 2020 and today we are a 700 strong team across India.
We have a bunch of talented folks who relentlessly work towards bringing a WOW customer experience. Rated currently at 4.9/5 on Google.
Our team has a wide range of experience. Folks at Orange have worked earlier with companies like Flipkart Phonepe Byju s Practo Unacademy Swiggy Metropolis Licious Cure.fit etc. and we are excited to learn from you too.
We care for your career & growth and hence we will help you to shape a career you are excited about.
We work hard and we party harder. Our People NPS is >90% and rating is 4.9/5.
Competitive pay
Know more: Web iOS Android Linkedin Instagram Twitter
So if you think you have that extraorangenary quality in you we cant wait to welcome
you onboard :)
chatting process,communication skills,fast response and resolution time,online chat,webchat,active listening,chat support,chat process,attention to detail,multitasking and problem solving
Employment Type
Full Time
Key Skills
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