Remote HVACR Technician and Trainer Retired Professionals

This is a remote position.

• Leverage your decades of experience to provide remote technical support to customers experiencing issues with hot and cold side kitchen equipment.
  
• Skillfully guide customers through troubleshooting steps over the phone to identify and resolve problems promptly.
  
• Diagnose and resolve complex issues related to HVACR systems ensuring minimal downtime for clients.
  

• Share your wealth of knowledge and wisdom with junior technicians helping them develop their skills and become proficient in HVACR.
  
• Serve as a mentor and role model offering guidance and practical insights from your extensive career.
  
• Create training materials and resources tailored to the needs of junior technicians.
  

• Apply your experience to manage parts orders for equipment repairs efficiently ensuring timely procurement and delivery.
  
• Use your organizational skills to maintain accurate records of parts inventory using the CRM system.
  
• Collaborate with the procurement team to replenish inventory as needed.
  

• Utilize your exceptional communication skills to maintain a professional and helpful demeanor while interacting with customers.
  
• Ensure topnotch customer service by addressing inquiries concerns and providing timely updates on service requests.
  

• Draw upon your attention to detail to document service calls accurately technical solutions and training progress.
  
• Contribute to the creation and maintenance of manuals guides and troubleshooting documentation.
  

• Stay current with industry trends new technologies and advancements in HVACR equipment sharing your insights with the team.
  
• Continue to deepen your own knowledge of hot and cold side kitchen equipment to remain an industry expert.
  

• Collaborate seamlessly with other remote technicians and field service teams to resolve complex issues.
  
• Share your extensive insights and feedback to improve service efficiency and customer satisfaction.
  

Requirements

• Retired HVACR technician with a remarkable track record of over 25 years of handson experience in hot and cold side kitchen equipment.
  
• Exceptional technical expertise in HVACR systems and a proven track record of successful troubleshooting.
  
• Outstanding communication skills with the ability to convey technical concepts clearly to nontechnical individuals.
  
• A passion for mentoring and sharing knowledge.
  
• Proficiency in using CRM systems and managing inventory.
  
• A customercentric approach with a commitment to delivering exceptional service.
  
• Selfmotivated and capable of working independently in a remote setting.
  
• Willingness to stay updated on industry developments.
  

• High school diploma or equivalent (required).
  
• HVACR certification or relevant technical training (preferred).
  
• Extensive handson experience as an HVACR technician with a minimum of 25 years in the field.
  
• Experience in a training or mentorship role is a strong asset.
  

• This is a remote position that requires a stable internet connection.
  
• Flexible working hours to accommodate customer needs and training schedules.
  
• Occasional travel may be required for onsite training or team meetings (if applicable).