Customer Service and Sales Representative

Discover the Perfect Balance Your Life Your Work.

Discover a work environment that values your life outside the office. As a member of our client s team in the oil and energy industry youll enjoy a rare worklife balance with free hours after your shift to focus on what truly matters. Imagine starting each day with a profound sense of purpose and excitement knowing that your work holds significant meaning. In this role youll stand at the crossroads of accounting and finance and personal fulfillment. Its more than just a job; its a pathway to the next level. Its a chance to learn evolve and construct a future thats uniquely yours.

As a Customer Service and Sales Representative you will be responsible for promptly responding to customer inquiries via phone and/or email. Your role will involve assisting 1Fuel card customers with various account management tasks such as card activation resolving billing issues and addressing transaction inquiries.

• Proven customer support experience or experience as a client service representative.
  
• Strong phone contact handling skills and active listening.
  
• Familiarity with CRM systems and practices.
  
• Proven sales experience with a track record of overachieving quota.
  
• Strong ability to communicate present and influence credibly and effectively at all levels of the organization.
  
• Ability to multitask prioritize and manage time effectively.
  
• Excellent verbal and written communication skills.
  
• Strong negotiation skills.
  

Customer Service 1Fuel Fuel Card (50%)

• Respond promptly to customer inquiries via phone and/or email.
  
• Assist 1Fuel card customers with account management card activation billing issues and transaction inquiries.
  
• Provide accurate valid and comprehensive information by using the right methods/tools.
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
  
• Identify and assess customers needs to achieve satisfaction.
  
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  
• Escalate unresolved issues to the appropriate internal teams.
  
• Keep records of customer interactions process customer accounts and file documents.
  

Outbound Sales Registration Management Plan (50%)

• Contact potential and/or existing fuel card customers to inform them about our Registration Management Plan using existing telephone scripts.
  
• Answer questions about products or the company handle objections and resolve any issues to customer satisfaction.
  
• Gather customer information and input data into company CRM databases.
  
• Achieve set sales targets and outcomes within schedule.
  
• Maintain and develop relationships with customers over the phone.
  
• Ensure high levels of customer satisfaction through excellent sales service.
  
• Keep records of calls and sales and note useful information.
  
• Assist with the development of sales strategies and products.
  
• Provide feedback to the team on the sales process and product improvements.
  
• Submit regular and specific data reports
  

• HMO coverage upon regularization
  
• Competitive Package
  
• Prime office location
  
• Day shift schedule
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Our client DA Fleet Management Services Pty LTD is a dynamic company offering fuel cards and fleet management solutions tailored to businesses across Australia. As an authorized agent of Shell Fuel Cards they grant access to an extensive network of service stations coupled with exclusive discounts on fuel and related products. Despite being a smaller entity Driver Advantage boasts a stellar reputation for exceptional customer service and competitive pricing.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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