Operations Executive

We are seeking a highly organized and proactive Operations Executive to join our dynamic team. This role is crucial for ensuring the smooth and efficient operation of our clinic including staff scheduling stock management client interactions and maintaining the highest standards of hygiene and operational compliance. Ideal candidates will have experience in operations within a clinical or salon setting but we are also open to motivated individuals new to the field who are keen to develop their skills.

1. Staff Management:

Efficiently manage staff rosters and deployment schedules.

Coordinate staff schedules in clinical software aligning with training and meeting plans.

2. Stock and Inventory Control:

Oversee stock management providing daily and weekly updates for reconciliation to the Procurement team.

3. Client Engagement:

Handle sales calls with existing clients to encourage service redemptions.

Manage client interactions identifying opportunities to generate revenue.

4. Clinic Maintenance:

Ensure daily hygiene and cleanliness within the clinic premises.

Manage appointments to minimize client wait times and prevent scheduling conflicts.

5. Operational Compliance and Reporting:

Update operational process compliance in internal communication channels.

Handle clinic billing patient feedback and complaints recording all pertinent information in internal software.

6. Strategic Planning and Performance Monitoring:

Communicate with management and stakeholders to implement strategies for improvement.

Monitor the operational performance of internal and external service providers.

7. Facility Management:

Oversee the condition of the facility and its environmental performance.

Ensure the timely completion of all scheduled work.

8. Administrative Support:

Maintain patient records to company and regulatory standards.

Respond promptly to user requests escalating issues as necessary.

9. General Duties:

Assist with all relevant duties as assigned by the Superior.

Perform daily operational support tasks to ensure the smooth running of services or programs.

Experience in operations preferably in a clinical or salon environment is advantageous but not required.

Strong organizational and time management skills.

Excellent communication and interpersonal abilities.

Ability to work effectively in a team and independently.

Proficiency in using clinical software and Microsoft Office Suite.

If you are a detailoriented individual passionate about contributing to the operational excellence of a leading clinic we would love to hear from you. We offer a supportive environment where you can grow your career and make a meaningful impact on our daily operations.