Overview:
The Tele Counsellor plays a crucial role in providing remote counseling and support to individuals in need. They are responsible for offering empathetic guidance and mental health assistance through telephone or online platforms. This role is integral in addressing various emotional and psychological challenges faced by clients.
Key Responsibilities:
- Conducting telephone or virtual counseling sessions with clients.
- Providing emotional support and guidance to individuals in distress.
- Assessing clients mental health needs and developing personalized treatment plans.
- Offering crisis intervention and suicide prevention services.
- Monitoring and documenting clients progress and interactions.
- Collaborating with other mental health professionals to ensure comprehensive care for clients.
- Implementing counseling techniques to facilitate coping and problemsolving skills.
- Referring clients to additional support services or resources when necessary.
- Maintaining confidentiality and adhering to ethical and legal standards.
- Participating in training and professional development opportunities to enhance counseling skills.
Required Qualifications:
- Bachelors degree in Psychology Counseling or a related field.
- Proven experience in counseling or mental health support roles.
- Strong understanding of mental health disorders and treatment approaches.
- Excellent communication and active listening skills.
- Empathy and emotional intelligence to connect with individuals in distress.
- Ability to remain calm and composed during crisis situations.
- Knowledge of telecounseling techniques and ethical guidelines.
- Certification in counseling or related field is a plus.
- Proficiency in using counseling software and telecommunication tools.
- Commitment to ongoing learning and professional development in the field of mental health.
active listening,emotional intelligence,communication,empathy