Support Project Coordinator

WE RECOGNIZE YOURE NEW TO THIS ROLE AND ARE EAGER TO EQUIP YOU WITH THE KNOWLEDGE NECESSARY. TO ENSURE YOUR SUCCESS WE REQUIRE A SUPERIOR COMMAND OF THE ENGLISH LANGUAGE AS WELL AS ENTHUSIASM FOR TECHNOLOGY.

Your Workload

Intercept Live Chat:Engage with customers through live chat providing timely and effective support.

Phone Support:Offer assistance to customers via phone addressing inquiries and resolving issues professionally.

Account Management:Manage customer accounts ensuring a positive and productive relationship between clients and our organization.

Assist the project managerin creating project plans and timelines

Communicate with clients developers and other stakeholders

Coordinating tasks and schedulesfor team members

Track project progressand make adjustments as needed

Assist in troubleshootingand problemsolving as issues arise

Help toensure that projects stay within budget and on schedule

Participate in meetings and conference calls as needed

Help to document projectprogress and outcomes

Help with researchand analysis of customer requirements

Manage the project scope timelines and deliverables

Help to test the website before it goes live

YOU MUST HAVE AN EXCELLENT COMMAND OF ENGLISH SINCE YOU WILL BE WORKING WITH OUR U.S. SPEAKING CLIENTS.

WORKED AS CUSTOMER SERVICE REPRESENTATIVE OR TECHNICAL SUPPORT IN A BPO IS A PLUS
WEBSITE FAMILIARITY IS A PLUS