Customer Service Representative - REMOTEPart Time and Full Time

Description:

We are seeking a Customer Service Representative to join our growing team. In this role you will field calls emails and chat requests from customers who have questions comments or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales but we are willing to train the right person.

Duties and amp; Responsibilities:

• Listen document and help resolve conflicts with customers
• Answer questions or handle complaints from customers
• Field phone calls emails and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

Requirements and amp; Qualifications:

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule