Customer Success Manager

About VAP Group :

We are a global Blockchain, AI and Crypto consulting firm with multiple solutions for our clients including Marketing & PR, Media House, Staffing & Recruitment, Events among others. The Global Blockchain Show is a launch event under the VAP Group umbrella.

We are looking for a skilled Customer Success Manager to join our team, specializing in Web3 technologies and events management.

Responsibilities:

• Client Onboarding: Guide clients through a seamless onboarding process, with a focus on understanding their needs in the context of Web3 technologies.
• Relationship Management: Develop and maintain strong relationships with clients, leveraging your expertise in Web3 to understand their goals and provide tailored solutions.
• Product Knowledge: Possess in-depth knowledge of our products/services, especially in the realm of Web3 technologies, to effectively advise clients on best practices and optimizations.
• Issue Resolution: Promptly address and resolve customer concerns, collaborating with internal teams to provide effective solutions in both traditional and Web3 environments.
• Account Growth: Identify opportunities for upselling or cross-selling based on the customer's evolving needs, particularly within the Web3 landscape.
• Feedback Collection: Gather and analyze customer feedback to enhance our products/services and overall customer experience, with a focus on staying abreast of Web3 trends.
• Training and Education: Provide training sessions and educational resources to ensure clients optimize the use of our products/services, especially those related to Web3 technologies.
• Event Support: Collaborate with the Events team to ensure seamless customer experiences during company-hosted events and industry conferences.
• Renewal Management: Monitor subscription renewals and work towards ensuring high customer retention rates, considering both traditional and Web3 environments.
• Customer Advocacy: Cultivate customer advocates by recognizing and promoting success stories, showcasing achievements in the Web3 space.

Qualifications:

• Proven experience in customer success, account management, or a related role, with a specific focus on Web3 technologies.
• Strong communication and interpersonal skills.
• Ability to understand and articulate technical concepts, especially in the context of Web3.
• Excellent problem-solving skills.
• Detail-oriented and organized.
• Prior experience in events management or coordination is a significant plus.