Unified Communications Service Engineer
Posted on :
30-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2485834
About us
At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.
Position Overview
The primary Unified Communications Project/Service Technician responsibilities are to
maintain and service our customers structured cabling phone camera and access control
systems. Additional responsibilities also include executing more complex multi phased
projects. They are responsible for explicitly understanding a projects scope of work and
ensuring the project is executed accordingly. Due to their experience in project execution
they are well versed in best practices therefore able to anticipate potential obstacles that
may negatively impact a project.
Primary Responsibilities
Gains a strong understanding of the scope of work for all assigned projects and service
tickets and executes accordingly.
Works closely with the Project Manager through all stages of the project: Presales
engineering planning implementation and completion stages.
Participates in weekly Work in Progress calls/meetings. In preparation for each WIP
meeting maintains a strong pulse on the ontrack/offtrack status obstacles
threatening ontime completion scopecreep and need for change orders.
Participates in Project Postmortem meetings with Project Coordinator. Has a good
pulse on what went right/wrong and recommended changes moving forward (if any).
Maintains customer rapport by listening to and resolving concerns.
Responds after hours as needed.
Uses all company tools to perform job efficiently. (IT glue ConnectWise AUVIK
LabTech etc.)
Installs all equipment and cabling according to best practice and/or company
procedures.
Maintains customer UC systems (structured cabling phone camera and access control)
by troubleshooting repairing and fielding customer support requests.
Establishes UC systems by installing operating and maintaining voice data and
security telecommunication network circuits and equipment.
Works tickets in order of assignment and plan by the dispatcher
Uses time effectively to assess plan and resolve UC issues both on site and remotely
depending on the nature of the issue.
Communicates effectively with all necessary team members to resolve issues in a timely
manner.
Appropriately documents/updates all information related to work performed
Requirements
Required 35 years experience overseeing projects and ability to read understand and
execute a scope of work in detail.
Considerable knowledge of the installation maintenance and repair of structured
cabling access control and camera systems.
Demonstrated ability to follow installation and operation manuals and to work safely
and efficiently with various types of equipment and tools.
Previous phone system certifications or training a plus
Must have ability to climb ladders pull communication cable and physically install UC
hardware.
Must have Entry Level understanding of business UC systems and networking.
Must demonstrate excellent customer service skills.
Must thrive in a team environment and demonstrate effective team interaction.
Must demonstrate the ability to effectively work independently.
Must have strong organizational priority and time management skills with the ability to
multitask.
Must own reliable means of transportation and valid driver s license.
Benefits
Medical/Dental/Vision Insurance
401k with match
Generous paid leave policies
Life Insurance and ShortTerm Disability coverage
Performancebased incentive compensation
College degree preferred Must have the ability to handle multiple tasks and priorities Able to plan, schedule, and effectively communicate with staff and clients Must have a customer service oriented attitude Must be detail-oriented Must have strong interpersonal communication and team based skills Must have strong documentation skills Must have exceptional oral and written communication skills Basic knowledge of computer hardware, software and equipment Being a self-starter as well as a problem-solve
Employment Type
Full Time
Key Skills
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