Service Officer Serv....
Service Officer Service Desk
Posted on :
25-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-01-2024
Job Description
Req ID : 2484310
- Large NSW Government Organisation
- $ 29.40 $34.50 per hour plus super
- 6month Contract Role
Our client is a large NSW Government Organisation who are seeking a Service Officer Service Desk to join their team.
Key Responsibilities:
- Provide phone support and advice in SAP Finance/payroll.
- Promote support and assist clients in the selfservice function.
- Follow procedures processes and log incidents and requests using existing customer management tools including ServiceNOW.
- Create a positive customer experience using your knowledge base and researching to resolve or escalating unresolved complex issues in line with SPAs.
- Contribute to the continuous improvement of processes and knowledge base.
Selection Criteria:
- Experience in a transactional or support function within HR/Payroll and/or Finance function/s.
- Prior phone support experience
- Experience providing customer centric service support to clients in a medium to large client services environment.
- Customer service skills with an empathic approach to complex requests.
- Excellent communication skills both written and verbal
- Ability to establish and maintain effective relationships with internal and external stakeholders
- Ability to work independently and manage your own work. Including working both independently and within a team environment
On offer is a 6 month contract at a highly sought after NSW Government Organisation with a highly competitive hourly rate.
To send your CV for review please use the APPLY button below.
Service Officer Service Desk
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
