Customer Success Working Student fmd

LeanIX an SAP Company enables organisations to continuously transform. Our platform helps to efficiently organize plan and manage IT landscapes supporting 1200 customers with Enterprise Architecture Management.

We are looking for a Customer Success Working Student to join our growing team and support our Customer Success Team in guiding customers through their journey making them successful.
Are you passionate about IT and how it enables modern businesses to grow Do you share the mindset of being customerfirst striving for excellence while winning & losing as a team
Then it is worth reading on!

Closely aligned with your customers and our Customer Success Sales Professional Services Product Marketing and Partner Management teams you will be working on delivering continuous value.
As a Customer Success Working Student at LeanIX you create an impact having exceptional analytical and advisory skills to support our customers in the best way possible. You will work alongside our Customer Success Managers for guiding Enterprise customers along their journey from onboarding to adoption expansion and renewal.

Customer Success Working Student EMEA (f/m/d)
Connected remote based close to one of our offices in Germany (Bonn Munich)

WHAT IS WAITING FOR YOU

Work experience

• get an insight into the work as a CSM at a growing SaaS company
• as part of the team contribute to our and our customers success story
• manage own internship project (ex. Academic edition Workspace Best Practice Report)

Customers

• creating onboarding presentation for customers
• supports CSM in customer interaction (call preparation tasks that come out of calls)
• shadow CSMs in customer calls to understand onboarding and continous CS management

Internal activities

• Takes care of our Academic Edition Universities: collaborate with professors and academic contacts set up workspaces plan guest lectures and workshops maintain customer data manage the process internally with different departments involved
• organising internal meetings like Product learning knowledge sharing with product
• take over tasks like MTM setup Salesforce task report generation
• helps organising community events
• owns Confluence pages and updates here
• keeps on top of product updates and informs about changes in resources we share with customers
• supports CSM in their OKR
• developing/updating Demo workspace for specific use cases

Expansion

• Learning and understanding of key CSM metrics such as NDR (upsell churn)

Team

• organising team activities and meeting to drive the team spirit and make the meetings more productive
• be valuable part of the team taking part in team and company wide meetings workshops etc.
• build a great crossdepartmental network to strive in your role

WHAT ARE WE LOOKING FOR

• 02 years of relevant working experience working in a SaaS or Tech company
• Understanding of IT Management and Software Development/Operations in Enterprise organisations
• Ability and experience to structure and prioritise your work and the work of others
• Openness to learn and understand customer needs
• fluency in German & English

LeanIX an SAP company is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Its softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture. By offering a datadriven and automated approach enhanced with AI LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1000 companies globally across various industries including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn and offices in Munich and Berlin (Germany) LeanIX also has a strong international presence with offices in Boston (USA) London (UK) Paris (France) Amsterdam (Netherlands) and Ljubljana (Slovenia). In November 2023 LeanIX became part of SAP. For more information visit . Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

LeanIX is not just a product in fact its a great place to work. Colleagues (600) from dozens of countries jointly make our vision reality. We believe in transparent communication personal development diverse workforce innovation by creating ideas that prove useful and that our worldclass team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and work from one of our offices (20% of your time). LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative please let our team know at You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience qualifications and competencies. LeanIX will not discriminate based on race color religion belief political affiliation union membership age sex pregnancy sexual orientation gender identity national or ethnic origin genetic information creed citizenship disability protected veteran or marital status or any other status protected by applicable laws or regulations.