Customer Success Operations Manager Digital Customer Success Digital Community fmd

Customer Success Operations Manager: Digital Customer Success & Digital Community

Location: Bonn / Munich / Berlin / Amsterdam / London

We are seeking a detailoriented and motivated individual with strong experience in building digital customer journeys. You will take full responsibility and collaborate crossfunctionally to create a worldclass digital experience for our customers. You will own and evolve LeanIXs digital customer journey automated Customer Success communication and digital community.
You will set up and optimize automated processes and workflows based on data empowering our customers to get the most value out of LeanIX. Grow in your role as part of a diverse and experienced Customer Success Operations team at LeanIX an SAP company.

WHAT IS WAITING FOR YOU

• Own and evolve the customer success technology stack (Gainsight Programs Gainsight Customer Communities Salesforce)
• Lead global digital customer success projects and become the Digital CS Business Partner for Customer Success Management Leaderships
• Improve digital customer success by implementing scalable processes to drive adoption
• Research and crossfunctionally implement new customer data points
• Analyze customer and usage data to support strategic decision making
• Manage Gainsight Customer Communities outofthebox integrations (Salesforce Gainsight CS Zendesk)

WHAT ARE WE LOOKING FOR

• Bachelors degree required Masters degree is an advantage (Business Computer Science Economics)
• One years handson experience with preferably Gainsight or other CS tools and Salesforce or other CRM
• Two years experience with B2B SaaS customer success automation workflows process optimization project & change management and CS reporting
• Passion for scalable digital experiences deep understanding for the user journeys
• Executing capabilities resultsoriented approach analytical problemsolving skills adaptability inquisitiveness and entrepreneurial spirit
• Strong written & verbal communication skills in English other languages are a plus

LeanIX an SAP company is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Its softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture. By offering a datadriven and automated approach enhanced with AI LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1000 companies globally across various industries including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn and offices in Munich and Berlin (Germany) LeanIX also has a strong international presence with offices in Boston (USA) London (UK) Paris (France) Amsterdam (Netherlands) and Ljubljana (Slovenia). In November 2023 LeanIX became part of SAP. For more information visit . Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

LeanIX is not just a product in fact its a great place to work. Colleagues (600) from dozens of countries jointly make our vision reality. We believe in transparent communication personal development diverse workforce innovation by creating ideas that prove useful and that our worldclass team deserves the best software stack money can buy.

At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and work from one of our offices (20% of your time). LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative please let our team know at You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience qualifications and competencies. LeanIX will not discriminate based on race color religion belief political affiliation union membership age sex pregnancy sexual orientation gender identity national or ethnic origin genetic information creed citizenship disability protected veteran or marital status or any other status protected by applicable laws or regulations.