Accountant - Acca Ca

We are recruiting for an experienced candidate to provide support to sales or area manager through the handling of queries and customer service complaints for an upmarket home d cor, fabric and accessories showroom. It is essential that this candidate know fabrics, working with testing and assessments of fabrics. This position would be suitable for a mature, professional candidate with at least 6 years experience within the industry.

DUTIES AND RESPONSIBILITIES:

• Credit processing supported and stock returned to the warehouse with correct documentation
  
• Pre-load handling fees on the system
  
• Professional customer services delivered
  
• General enquiries responded to courteously and accurate information supplied
  
• Stock checks, price checks (retail vs. wholesale) and reservation requests responded to accurately on the same day
  
• Replacement fabrics offered on discontinued ranges or out of stock items
  
• Complaints assessed, processed, and responded to in line with guidelines and policies
  
• Claims spreadsheet kept up to date and submitted to Sales Support Manager monthly
  
• Assist in the showroom when required
  
• Assist with the pulling of reports as required from mangers and sales team
  
• Provide printed back order list to stakeholders
  
• Meetings (internal and external) and teleconferences are set up as required
  
• Documentation, meeting packs, reports and presentations available in advance
  
• Minutes of meetings recorded and circulated before next meeting
  
• Account queries resolved before sale is processed
  
• Payment queries resolved with Finance
  
• Over credit risk assessed and payment terms proposed
  

Requirements

• National Senior Certificate
  
• Driver s License
  
• Languages; Fluent in English and one other SA language
  
• 6 years experience in customer care
  
• Knowledge of textiles/ fabric industry
  

SKILLS:

• Fabric testing
  
• Fabric assessment
• Sales
  
• Customer Services
  
• Product Knowledge
  
• Able to work under pressure
  
• Attention to detail
  
• Problem solving ability
  
• Planning & organising skills
  
• Negotiation and Presentation Skills
  
• Database Management
  
• Branding
  
• Public Relations & Publicity
  
• Report Writing
  
• MS Office
  

KEY PERFORMANCE INDICATORS:

• Deliver customer satisfaction
  
• Support sales administration
  

Benefits

A Market related remuneration package including a basic salary (Dependent on experience)