Branch Manager - Commercial Banking

• Put in place annually an approved business plan document with complete information on customer segmentation target names products services revenues and profitability.
  
• Deliver set targets for deposits risk assets and revenue and the effective management of customers.
  
• Target assigned customer segments within allocated time and call frequency to generate profitable sales.
  
• Ensure proper booking of all transactions of customers including deposits loans revenues and costs.
  
• Continually seek new opportunities to market services and bring in new customers by thoroughly understanding the marketing and economic environment.
  
• Track and maintain allocated performance records including sales tracker deposits risk assets provisions incomes costs and all relevant performance indicators on a daily weekly monthly quarterly and annual basis.
  
• To ensure that the branch/business unit is profitable.
  

• Deliver agreed customer and product sales wallet share and profitability targets.
  
• Create and monitor customer calling program using the CRM platform.
  
• Cross sell bank products to customers as spelt out in the KPI.
  
• Responsible for keeping self and supervisors up to date on competitor data and feedback.
  
• To gather information to improve existing product offering.
  
• Achieve the set NPS (Net Promoter Score) target.
  
• Deliver appropriate product solutions and services in order to capture the target customer share of wallet.
  
• Develop strong internal relationships to achieve key deliverables.
  
• Build a strong local profile for self and bank through positive involvement in community activities.
  
• Own customer complaints and resolution process in portfolio.
  
• Advice/update customers on all tariffs policies procedures and any other changes to products or accounts.
  
• Ensure proper authorisation of Customer Transactions within approved limits.
  

• Follow up on all pending transactions and ensure completion.
  
• Maintain customer profiles and files.
  
• Robust management of ticklers under your portfolio i.e call memos insurances collateral inspections valuations and annual reviews of Credit Applications
  
• Provide feedback on performance of service providers.
  
• To comply with the GCPPM Group Credit Policy and Procedure Manual.
  
• To comply with the PDO Past Due Obligations Policy.
  
• To comply with the set guidelines set by the CISG Credit Infraction Sanction Grid.
  
• To carry out ARA Annual Risk Assessment RCSA Risk Control Self Assessment DCFC
  
• Department Control Function Checklist as per set timelines.
  
• Prudent Management of the portfolio as per set target i.e. NPL and PAR.
  

• Performance Review/self assessment and discussion with Line Manager as per set timelines.
  
• Maintain and develop a culture of high performance mutual respect values and reputation in the branch.
  
• Actively work with Head Office departments to identify any operational and resource gaps (people budget and equipment).
  
• Understand and communicate clearly the business strategy of branch/business Unit and bank.
  
• Motivate and engage the team to deliver on the branch set targets.
  
• Ensure competent backup at all times and compliance with Leave Roster.
  
• Provide honest feedback on performance/support of colleagues/other units.
  
• Share knowledge and best practice with team members and other Unit heads
  

Requirements

• At least 5 years of satisfactory service 3 of which must have been as a Relationship Manager
  
• MUST be well versed with the Bank s credit policy and procedures
  
• Strong marketing and business development acumen
  
• Strong customer service orientation/management
  
• Strong interpersonal communication and leadership skills
  
• Sound knowledge of product and operational procedures
  

• Business Acumen
  
• Reliability and Maturity
  
• Leading & Supervising
  
• Execution
  
• Relating and Networking Self Development
  
• Purpose and Vision Collaboration