IT Support Specialist II
Posted on :
18-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2462711
This is a remote position.
About us
At TechMD we believe that happy employees lead to a better work environment which in turn leads to a better experience for our customers. We re constantly working to improve company culture whether it s through companywide events or smaller daytoday things. We also have exciting opportunities for employees to get involved in the community through volunteering and fundraising initiatives.
Position Overview
Focuses on core Microsoft products and platforms. Implements administers and
supports distributed systems. Works handson with Windows Server
(2012/2016/2019) MS Exchange (2010/2013/2016/2019) and virtualized
environments.
Primary Responsibilities
Works tickets in order of priority and SLA from the Tier 2 ticket Queue.
Uses time as effectively as possible to assess plan and resolve Tier 2 issues.
Communicates effectively with all necessary team members to resolve issues
in a timely manner.
Resolves issues on site as needed or scheduled by the dispatcher.
Works closely with teammates and customers to relay critical information to
and from technicians and customers.
Follows all Standard Operating Procedures for position function and ICS.
Performs miscellaneous jobrelated duties as assigned by the Technical Team
Lead.
Follows development plan as outlined by leadership.
Appropriately documents/updates all information for changes in an
infrastructure as changes are identified.
Required to participate in oncall rotation per ICS s On Call Coverage
Expectations for location(s) assigned.
Requirements
Skills and Experience
Requires 35 years experience in a similar position.
At least 1 Moderate Level certification desired. (ex. MCSE CCNA Azure)
Must demonstrate excellent customer service skills.
Strong telephone and verbal communication skills are a must.
Must thrive in a team environment and demonstrate effective team
interaction.
Must demonstrate the ability to effectively work independently.
Must have strong organizational priority and time management skills with
the ability to multitask
Benefits
- Medical/Dental/Vision Insurance
- 401k with match
- Generous paid leave policies
- Life Insurance and ShortTerm Disability coverage
- Performancebased incentive compensation
College degree preferred Must have the ability to handle multiple tasks and priorities Able to plan, schedule, and effectively communicate with staff and clients Must have a customer service oriented attitude Must be detail-oriented Must have strong interpersonal communication and team based skills Must have strong documentation skills Must have exceptional oral and written communication skills Basic knowledge of computer hardware, software and equipment Being a self-starter as well as a problem-solve
Employment Type
Full Time
Key Skills
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