Adhere to the Spa Policy & Standard Operating Procedures manual.
Act as an Ambassador for the spa and hotel brand for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
Manage the operations and efficiency of the spa facilities.
Effective colleague communication and welfare for new and existing staff as well as other departments at the property and corporate teams.
Establish proactive strategic initiatives for the spa to help market the overall offers / products.
Maintain extensive knowledge of competitors, including locations, product offerings, pricing,
promotions, and sales techniques.
Carry out any other duties and responsibilities as assigned by the hotel team.
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