Field Engineer

Job Role as a Field Engineer

The Field Engineer will be expected to travel to multiple customers at multiple sites as needed for support

dispatch and backfill purposes. The Field Engineer ensures that a company s computer systems work effectively

for streamlined operations. They install computer hardware and software update applications and perform

diagnostic tests and maintenance on computer components. They help people resolve network hardware and

software issues. Depending on their specialisation and employment requirements Field Engineers can work as

fulltime within a company and offer technical support and require to work overtime and weekends to suite the

Company and Customer needs. Site Visit Reports will be submitted to the management team once the site visit

is complete. The Field Engineer will need to keep record of his hours using our internal company application

software which must be submitted daily for approval.

Tasks may include but are not limited to:

Provide support for remote sites in and around the Region.

After hours oncall support for requested sites.

Provide support to other HPIT support teams as needed.

Participate in operational meetings as required

LAN and Voice MACD knowledge/skills

Maintain and update existing network infrastructure. This includes:

Adding connectivity between labs offices and network equipment via copper and fibre

oEnsuring that all links have been tested jumpers labelled and documented and placed on the

proper subnet (testing plan provided by implementation engineer)

oRemove cables no longer in use following appropriate procedures

oTroubleshoot and repair system connections as needed

oCommunicate with HP engineers regarding capacity of network equipment so that necessary

cabling and hardware changes can be made to ensure port availability

oAssemble and install switching equipment under the direction of network engineer.

oMaintain switch information: naming and patching according to HP s standards

oInstall network cards as needed on switches and switching hubs

oMount all network hardware and labelled with proper IP address and system name

Where required maintain inventory of spare equipment operating supplies and cables. This will

include creating and/or maintaining spreadsheets and/or other documentation regarding inventory

levels

Create and maintain accurate documentation regarding site Cabling Support service

Send representation to appropriate platform meetings and other meetings that affect the service

being supported

Hardware Depot/ Hardware Recovery Centre support

Loaner equipment management.

Parts Ordering and inventory management.

Shipping and Receiving management.

Provision authentication hardware like active smart cards Active Keys and smart card readers for

users using HP internal systems.

New PC setup install reimage and Enduser data transfer.

System software & hardware support in PC s.

Incident management & resolution.

Demonstrate leadership in identifying and implementing best practices in the form of process and

quality improvements for the services supported. All changes/implementations must be approved by

HP prior to being completed

Requirements

Essential Skills (behavioural/technical/ language skills)

English & Local Language

Ability to manage schedule on multiple projects

Vehicle and License

Transparent communication

Proven work Experience in the role

Advance knowledge of Windows OS (Mac Linux is a bonus)

Practical Experience in the role

Excellent problemsolving skills

Organisational and interpersonal skills

Willingness to travel to customers as required

Candidate Required Minimum Qualifications and Skills a) Bachelor s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. In addition, the Band 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.