Client Services

We are seeking a friendly highlyskilled client services representative to make our clients feel valued and supported. In this role your duties include fostering positive client relations managing inquiries and promptly directing customer complaints to relevant departments. Your duties will also include obtaining postsales client feedback.

To be successful in client services you should exhibit extensive experience in a similar role and demonstrate a clientoriented approach. A firstclass client services representative builds positive business relationships and provides clients with individualized and professional support.

Client Services Responsibilities:

• Ensuring a positive and professional client service experience.
  
• Managing client inquiries via phone email online or in person.
  
• Directing client complaints or complex queries to relevant departments in a timely manner.
  
• Providing clients with technical assistance on products and services.
  
• Expediting serious issues to management toward prompt resolution.
  
• Building positive client relations by checking in regularly and following up on active processes.
  
• Maintaining client records and documenting processes.
  
• Identifying potential client services concerns and facilitating proactive intervention steps.
  
• Keeping track of new products on offer as well as emerging trends in client services.
  
• Recommending product improvements based on client services feedback.
  

Requirements

• Certification in customer relations customer services or similar would be advantageous.
  
• Experience in client services sales or a similar role..
  
• Exceptional ability in providing professional efficient and friendly client services.
  
• Ability to coordinate with other departments on clientrelated matters.
  
• Advanced ability to provide technical assistance resolve issues and recommend improvements.
  
• Willingness and the ability to travel to client locations when required.
  
• Ability to keep updated on new developments in the field of client services.
  
• Excellent interpersonal and recordkeeping skills.
  

Benefits