REMOTE - Customer Service Representative - Contract

About Our Client

Our esteemed client recognized as one of the largest home loan servicers in the United States is actively seeking dedicated Customer Service Representatives for remote contract positions. As a Certified Great Place to Work our client is committed to providing an exceptional work/life balance offering you the opportunity to be part of a team delivering worldclass servicing origination and transactionbased services to a customer base exceeding 3 million across the US.

Responsibilities

Handle 3050 inbound calls daily simultaneously generating valuable sales leads

Assist customers with paymentrelated queries due date changes and various other issues

Achieve personal and team sales targets meeting callhandling quotas effectively

Maintain detailed records of customer interactions process accounts and organize necessary documents

Adhere to communication procedures guidelines and policies

Qualifications

Possess 1 or more years of customer service experience

Reside within a 60mile radius of Coppell TX

Exhibit strong phone contact handling and active listening skills

Familiarity with CRM systems and practices

Demonstrate excellent communication and presentation skills

Ability to multitask prioritize and manage time effectively

Hold a High School diploma or equivalent

Other Details

Training begins on February 5th Monday to Friday 8:00 AM 5:00 PM lasting approximately 2 weeks

40hour work week with a flexible schedule ranging from 8:00 AM 8:00 PM including rotating Saturdays

Fully remote work arrangement

Compensation: $18.50 per hour

Initial contract role for 90 days with the potential for extension

Home office must have a reliable WIFI connection