E-commerce Business Analyst

Williams Commerce is a digital agency established for 15 years and part of the Next15 Communications group a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience creating rapid value and enabling future digital business.

Role overview

The Ecommerce Business Analyst will work within our consultancy team reporting to the Head of Consultancy and will work alongside the project and sales team to help understand the needs and requirements of our existing and potential Ecommerce clients.

You will work directly with clients in discovery and requirementgathering processes to elicit information that can be turned into deliverable outcomes. You will work with Delivery teams to turn requirements into user stories and specifications and further be able to support the testing of these solutions.

You will have a strong understanding of ecommerce platforms and the ecommerce experience and will be able to provide expert guidance to both our clients and internal team such as designers sales and customer success.

Hybrid role: 12 days in the Leicester office 3 days remote or options for the London office are also considered.

As anEcommerce Business Analystat Williams Commerce you will:

• Define requirement scope and solution specifications on greenfield ecommerce projects working alongside the delivery team and the client to refine and understand the delivery needs
• Collaborate with the Customer Success Team to work on defining process improvements and change for existing clients with a focus on delivering value
• Collaborate with WCL teams (e.g. Marketing Design Delivery) to deliver WCLs programme of client work efficiently
• Deliver an excellent level of client service defining and delivering client objectives collaborating and managing expectations
• Support our sales team through RFP Tender and Pitch processes. This will involve estimating project costs answering questions supporting content creation for pitches working on demos and attending presentations

You will bring:

• 5 years experience working as a business analyst or consultant within an ecommerce consultancy or a similar commercial field
• Expert working knowledge of common analysis methods and tools using both waterfall and Agile methodologies
• Indepth technical knowledge of at least one eCommerce platform (e.g. Adobe Commerce Shopify BigCommerce) including integrations (e.g. ERP PIM)
• Ability to lead discovery processes directly with clients with experience in running workshops and 1:1 sessions
• Excellent communication skills both written and verbal engage seamlessly with both Csuite executives and junior team members
• A working familiarity with data be that user research behavioural analytics or complex product catalogues

And in return Williams Commerce offers:

• Up to 28 holidays bank holidays
• Employee health care (after one years service)
• Professional development: conferences workshops seminars courses and webinars are all there for the taking.
• Healthcare and pension plans.
• Company equipment
• Discounted city parking
• Onsite gym
• Free healthy snacks

Why Us

Williams Commerce recognises that managing diversity is a continuous process of improvement and not a oneoff initiative. Therefore we develop and review our diversity strategy on an annual basis to support the achievement of business goals including ways of addressing the diverse needs of our clients.

As a growing global company we focus on fairness and inclusion ensuring that merit competence and potential are the basis for all decisions about recruitment development and appraisals. Williams Commerce takes pride in keeping up to date with employment law and best practice when promoting equal opportunities and ensuring a diverse workforce.