Customer Success Manager - IMRG

WHO WE ARE:

IMRG a proud part of the CloserStill Media Group. Were dedicated to forging connections within within the eCommerce industry through vital market data and insights. Our mission is to arm our members with cuttingedge industry knowledge best practices and exceptional opportunities for networking and building meaningful relationships. Discover our career opportunities below.

WHO WE ARE LOOKING FOR:

So are you looking for the opportunity to drive your career forward Are you fantastic with people highly selfmotivated and targetdriven And are you going to impress us so much that we cant help but give you increased responsibility If so read on:

A vacancy exists for someone to support IMRGs Solution Provider (SP) portfolio and ensure all clients derive maximum value from their membership or sponsorship activity. This role carries substantial responsibility as this membership revenue accounts for the bulk of IMRGs revenue. The opportunity exists to take on substantial responsibility quickly. This handson role offers great autonomy variety and a real opportunity to make an impact.

THE ROLE:

• You will be the primary relationship manager for the Solution Provider membership actively developing warm and effective business relationships with all key stakeholders in each account
• Every IMRG SP member signs up to an annual programme of activity. You will act as a hub between the different team units (sales/marketing/data/content) representing the interests of the membership accounts you manage to plan and fulfil their membership activity throughout the year.
• Regular attendance of IMRG client and 3rd party events to meet and network with your account portfolio and meet potential new clients.
• Support IMRG team in understanding every accounts business proposition and ensure the chosen IMRG activity is best aligned with their commercial objectives. This includes activity topic and speaker selection for the programme of IMRG events webinars and reports.
• Cohosting the onboarding process for new accounts and leading the membership planning process
• Identify and develop relevant additional sponsorship activity that meets the accounts commercial objectives and support the Business Development team to upsell the account
• Accurately monitor all account contact and activity details on CRM and Salesforce. Manage a system to keep this uptodate and accurate at all times.
• Develop an account management plan to underpin and structure your approach. This will include regular and relevant communications (inperson email phone) with your account base.

ABOUT YOU:

Exceptional ability to communicate and foster positive business relationships

Confidence in managing meetings with senior stakeholders within your account portfolio

Strong written communication skills able to efficiently minute meetings with concise summaries and proposed followups.

Ability to learn fast and develop excellent market and product knowledge

Extremely well organised proficient with CRM Office reporting and planning tools

Ambition to develop your account management career

Get on well with people from all walks of life and the ability to network

Experience

We are searching for someone who is looking for an opportunity to join a dynamic entrepreneurial team. You will probably have at least 2 years proven work experience as a Customer Success Manager or similar role

You will ideally have experience within the retail / digital sector though not essential. We particularly want to see evidence of achieving results quickly and developing effective customer management strategies

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age ethnicity religion or beliefs sexual orientation gender identity family or parental status or disability status.