Senior Manager Employee Relations Center of Excellence

This role reports into our Boston office MondayThursday (remote flexibility on Friday)

We are looking for an experienced Talent leader to support our organization in providing strategic input insight and advice with respect to complex employee relations conflict management performance management and more. As an Employee Relations leader you will serve a trusted expert on employment related matters company policy and case management best practices. You will provide expertise and coach Talent leaders through workplace and performance situations to reach equitable and effective outcomes that balance business needs mitigate risk and honor Wayfairs culture of continuous feedback. As a member of the Talent organization you will play an integral role in establishing global process standards and companywide reporting in addition to supporting the ongoing development of Talent partners in an effort to drive consistency and mitigate risk.

What Youll Do:

• Partner with HR Leaders Talent Business Partners and Legal teams to establish global case management investigation and termination processes and standards that meet the unique needs of Global Supply Chain Sales Service and Corporate populations
• Proactively analyze case management data to identify org specific trends and companywide hot spots provide insights and make recommendations to develop scalable solutions programs and policies and aid in risk mitigation
• Provide developmental training and coaching on employee relations techniques corrective action and documentation and conflict resolution best practices to support continuous professional development.
• Advise and consult Talent Business Partners in the resolution of high risk employee relations issues investigations and terminations to drive objective and equitable outcomes.
• Identify opportunities for process and tool innovation standardization simplification and automation to accelerate Talent partner team performance mitigate risk and improve operational effectiveness
• Provide strategic input insight and advice with respect to policy development interpretation and application

What Youll Need:

• 5 years experience in Human Resources/Talent Management strongly preferred (employee relations and interventions conflict resolution coaching etc.)
• Strong leadership skills with the ability to effectively influence and communicate at all levels of the organization and lead multiple stakeholder relationships
• Strong customer service focus with a sense of urgency and excellent follow through
• Ability to act with a high degree of integrity professionalism and maintain confidentiality
• Excellent judgment when making tough decisions in complex nuanced and highly confidential situations
• Strong data & analytic skills with proven ability to identify trends and determine solutions that meet business needs and mitigate risk
• Excellent communication skills and ability to negotiate and influence at all levels
• Ability to synthesize multiple points of view to develop a coherent balanced action plan
• Ability to work across multiple functions and diverse leaders developing trust and credibility with every interaction

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals including individuals with disabilities. As part of this commitment Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process please let us know by completing our .

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About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: ). If you have any questions regarding our processing of your personal data please contact us at . If you would rather not have us retain your data please contact us anytime at