Operations Manager

Operations Manager

We are Wayfair; we deliver a bestinclass customer experience in the furniture and home space because of people like you who are driven determined collaborative and thrive in a fastpaced environment. In order to maintain our high level of delivery standards and meet our customers needs the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. Weve been busy building a bestinclass logistics network that allows us to delight customers by speeding up deliveries adding services and reducing damage using our own physical assetbased warehouses. We are looking for talented hardworking individuals to join our growing team your professional home awaits you at Wayfair!

What Youll Do

• The Warehouse Manager will collaborate with our Supervisor team to solve immediate daytoday operational issues.
• Develop robust trusting relationships with key stakeholders and senior leadership and identify opportunity to improve the Warehousing productivity. Youll command a strong senior presence and build a team of high performing Supervisors.
• Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
• Support operational strategy and innovation to drive business goals for revenue operational performance and profitability.
• Manage coach develop team of Operations Supervisors.
• Manage multiple priorities in a facepaced environment with effective communication and thorough follow through.
• Establish sound process improvement initiatives that drive year over year improvement as well as streamline and optimize daytoday operations.

What Youll Need

• Bachelor Degree or equivalent work and/or military experience.
• 5 years of operations management experience.
• Strong administrative organizational managerial and communication skills.
• Analytical ability necessary to gather and interpret data and develop recommend implement solutions
• Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fastpaced and rapidly growing company.
• Senior presence with thoughtful articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audiences needs.
• Familiarity with Excel and SQL are a plus.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals including individuals with disabilities. As part of this commitment Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process please let us know by completing our .

Need Assistance

For more information about applying for a career at Wayfair visit our .

About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: ). If you have any questions regarding our processing of your personal data please contact us at . If you would rather not have us retain your data please contact us anytime at