Administrator Collec....
Administrator Collections Calling
Posted on :
03-01-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-01-2024
Job Description
Req ID : 2431613
Administrator – Collections (Calling)
Purpose:
The purpose of this position is to manage all aspects of administration and customer payments concerning all accounts efficiently and accurately in arrears.
Required Education:
- Passes in 4 CXC subjects including Mathematics and English at grades I or II. (or equivalent)
- Experience working within a Credit Control / Arrears department.
- Strong Customer Service skills.
- Computer literate.
- High level of numeracy.
- Ability to communicate in both oral and written forms.
- Excellent interpersonal skills.
- Tactful and discreet.
- Ability to manage a demanding workload and meet deadlines.
- Positive attitude towards work.
- Ability to use own initiative and work independently.
- Team player.
- Maintain a thorough knowledge of the company’s systems policies and procedures as related to Arrears.
- Ensure that customers receive service that exceeds their expectations.
- Answer the telephone promptly and courteously.
- Calls customers to remind them of their payments.
- Do follow up on customers where messages have been left.
- Encourage customers to make payments on a timely basis.
- Ensure customers understand their payment terms.
- Assist with clerical functions concerning arrears.
- Work/liaise with the other members of the office team to ensure that objectives are met.
Employment Type
Full Time
Key Skills
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