Social Media VOXI Adviser
Posted on :
03-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2430289
- Excellent listening skills and communication skills, written or verbal
- Keen attention to detail including a very high standard of spelling, punctuation and grammar
- Competent in dealing with outbound calls
- Motivated, engaging and able to work under pressure whilst maintaining a positive attitude
- Be an advocate of Vodafone, protecting its reputation and follow our Code of Conduct
- Previous experience of complaints handling
- Ability to deal with challenging customer scenarios and demonstrate resilience in the face of this challenge
- Being adaptable to change and working in a fast-paced environment
- Previous experience of dealing with multiple customer query types and systems such as HBB, networks, billing and account management
- Confident when communicating with other departments and stakeholders
- Undertake regular learning and development and align with company and FCA requirements
Employment Type
Full Time
Department / Functional Area
Key Skills
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