Senior Product Manager - Platform

This is a remote position.

The Senior Product Manager Platform will be a leading contributor to product management under the direction of the VP of Product & Platform. They are accountable for enhancing and expanding platform capabilities; ensuring a consistent customer experience; and will assist in strategically aligning the platform roadmap to support both current & future productlines.

The person in this role is the conscience of our customers driven to deliver an exceptional digital experience that is rooted in usercentricity. They can gather synthesize & prioritize platform requirements by crafting effective product briefs backed by sound business rationale & balanced with customer empathy. The Senior Product Manager Platform will be responsible for platform scalability & delivering largescale initiatives with precision; be an active member of the software development squads; be a champion for utilizing real data in decisionmaking; communicate & collaborate exceptionally across a complex organization; identify and track success metrics; and be a leader & mentor on the product management team.

They must be willing and able to pivot towards initiatives or areas that are businesscritical and/or revenue generating bringing consistent professionalism technical acumen & product management expertise to both short and longterm assignments.

Responsibilities

Strategic Platform Development (40%)

• Inform platform strategy to drive revenue & foster growth across the entire productline
  

• Assist in roadmap planning & ensure that platform development is executed on time and with the highest quality
  

• Advocate for consistency in the user experience in order to foster sustained engagement & retain customers
  

• Build business cases with sound rationale & translate those into clear product requirements documents/briefs by proactively seeking input/feedback
  

• Craft & refine epics and stories (with clear acceptance criteria) to ensure that all agile teams are shipping highquality deliverables aligned with platform strategy
  

• Engage daily with multiple agile teams & other product managers to spot and manage interteam dependencies
  

• Provide important business/customer context & reallife scenarios to agile teams to cultivate deep shared understanding of the why
  

• Refine & rigorously prioritize the product backlog by compiling key sources of input and data from external sources internal stakeholders & platform metrics
  

• Lead backlog grooming sprint candidate preparation & formal documentation practices
  

• Flag risks offer mitigation strategies & weigh pros/cons of tradeoff decisions
  

• Be accountable for tracking & reporting out on success metrics for all initiatives and projects
  

Conscience of the Product (25%)

• Be the voice of the customer in the software development process (and identify opportunities for direct customer engagement for the agile teams)
  

• Interact with endusers to obtain realworld knowledge of key challenges & opportunities across a wide range of implementation models
  

• See around corners & solve problems before they become pain points for customers
  

• Develop testing/iteration plans based on quantitative & qualitative approaches
  

• Conduct synthesize & present user research findings to senior leadership
  

Crossfunctional Communication & Collaboration (20%)

• Report on platform development status to a wide range of stakeholders including at the executive level
  

• Provide proactive consistent communication & technical knowledge/guidance to all internal teams
  

• Receive & synthesize feedback from internal stakeholders to build & refine the backlog
  

• Engage with content/editorial counterparts to understand production schedules & help support system dependencies
  

• Collaborate closely with internal teams that have customerfacing roles to support product adoption implementation & customer retention
  

Platform & Product Quality (15%)

• Oversee the User Acceptance Testing (UAT) program for the product management function
  

• Lead prerelease & dayof testing for all releases to ensure that the platform its features & its product enhancements are customerready
  

• Own advancedlevel troubleshooting for highbusinessimpact bugs
  

• Communicate with wider organization about status & path to resolution for urgent issues
  

• Be willing to partner with Customer Success teams for highprofile customer situations
  

• Lead program for knowledgesharing & training on new/enhanced deliverables that impact the platform or productline
  

• Education: Bachelors degree
  

• 57 years of product management experience working in SaaS development
  

• Attention to detail with ability to connect the dots to the bigger picture
  

• Superior communication skills: can articulate complex technical information in an easytounderstand way & can get diverse audiences to shared understanding of technical implications and business impact
  

• Track record of executing on new product launches & complex technical initiatives
  

• Expert at demoing the endtoend experience of the entire productline
  

• Skilled at operating at a fast pace & managing multiple projects at once
  

• Adept at delivering on tight deadlines with a cando attitude
  

• Proactive at diving into complex troubleshooting with genuine empathy for endusers
  

• Experience with digital accessibility & compliance requirements
  

Preferred Qualifications

• Masters Degree (or advanced certifications)
  

• Certified Scrum Product Owner certification (or equivalent)
  

• Familiarity with videobased platforms
  

• Experience working in educational technology
  

Working Conditions

• Fulltime remote position
  

• Collaboration with teams across different time zones is required (necessitates scheduling flexibility)
  

• A reliable internet connection is required
  

• Any necessary software and equipment will be provided