Mobilization Fleet Section Head
Posted on :
20-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2418143
Sector : Consumer Durable / Ecommerce
Experience : 1-5 years
Location : Borivli, Mumbai
Reporting to : Customer Service Executive
Qualification : Graduate (Post-graduation will be a plus)
Responsibilities
Handle consumer care, build and nurture service partner network across India
- Manage omnichannel customer interactions
- Manage inbound, outbound - calls, emails, chats
- Respond to customer service queries and complaints
- Respond to social media queries and complaints
- Maintain an orderly workflow according to priorities
- Communicate and engage with relevant third parties from the suply chain where a resolution is required
Requirements
Desired Competencies
- Excellent Communication Skills
- High level of ownership towards closure
- Customer oriented mindset
- Self-driven & Passionate
- Growth Mindset
- Curious and Analytical bent of mind
Desired Competencies Exccellent Communication Skills High level of owenrship towards closure Customer oriented mindset Self-driven & Passionate Growth Mindset Curious and Analytical bent of mind
Employment Type
Full Time
Department / Functional Area
Key Skills
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